WisdomAI · 17 hours ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid LevelWisdom AI is the generative AI data analyst for the enterprise, helping organizations turn their data warehouses into conversational interfaces. The Technical Support Engineer will be the first responder for customers, debugging complex data schemas and investigating API integrations while providing real-time support through Slack and Pylon.
Artificial Intelligence (AI)Big DataAnalyticsData IntegrationData ManagementGenerative AI
Responsibilities
Manage real-time customer interactions via dedicated Slack channels using Pylon. You will be responsible for triaging issues, maintaining fast response times, and ensuring no 'ping' goes unanswered
Deep-dive into the Wisdom AI platform to resolve issues related to:
Troubleshooting Snowflake/BigQuery permissions and connection strings
Helping customers refine their 'Context Modeling' and domain-specific knowledge
Assisting with GraphQL API implementation and Slack integration setups
Use Pylon to track bugs, enhancement requests, and documentation gaps. You will own the lifecycle of a ticket from initial Slack message to engineering resolution
Hop on video calls with customers to walk through complex 'How-To' scenarios, such as creating custom metrics or configuring Row Level Access Control (RLAC)
Aggregate common friction points and missing features to provide structured feedback to our Product and Engineering teams
Contribute to the Wisdom AI Docs by turning common support resolutions into self-service guides
Qualification
Required
Strong ability to write and read SQL
Proficiency in (or ability to quickly learn) the technical pillars defined in our documentation
Building and managing Knowledge/Context Models
Setting up Evaluations Sets and Runs to test AI accuracy
Managing Workspaces, Organizations, and User Permissions
Working with Deep Analysis functionality and visualization properties
Comfortable using tools like Postman or cURL to test GraphQL endpoints
Experience with modern support stacks—specifically Pylon for Slack-based support
You are naturally curious and won't stop until you understand the root cause of a problem
You can explain a complex RAG (Retrieval-Augmented Generation) concept to a non-technical business user without losing them
You thrive in a fast-paced startup environment where the product evolves weekly
You understand that when a data tool isn't working, it impacts a customer's ability to do their job
You handle high-pressure situations with a calm, helpful demeanor
Company
WisdomAI
At WisdomAI we believe data drives decisions, better. We’re putting data insights at the fingertips of every employee.
Founded in 2023
11-50 employees
H1B Sponsorship
WisdomAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (4)
Funding
Current Stage
Early StageTotal Funding
$73MKey Investors
Kleiner PerkinsCoatue
2025-11-12Series A· $50M
2025-05-07Seed· $23M
Leadership Team
Soham Mazumdar
Co Founder and CEO
Kapil Chhabra
Co-Founder & CPO
Recent News
alleywatch.com
2025-11-19
Company data provided by crunchbase