Boyd Gaming · 8 hours ago
IT Field Engineer II
Vinton, LA
Full-time
Onsite
Mid Level
3+ years expBoyd Gaming Corporation is one of the premier casino entertainment companies in the United States, committed to evolving and retaining a leadership position in the industry. The IT Field Engineer II role involves providing second-level engineering support, maintaining networked systems, and ensuring the integrity of hardware and software, while also mentoring junior engineers.
GamingCasinoGambling
Responsibilities
Provide second level of field engineering support to operational and technical support teams for Company’s Information Systems and System Users
Monitor, maintain and support all networked computers, associated operating systems and service applications (gaming and nongaming)
Responsible for ensuring the stability and integrity of all in-house computer and server hardware, software, voice, data, video, wired and wireless network services, including Local Area Network (LAN) services, connectivity; to include low voltage services, and works closely with Senior Field Engineers to provide exceptional customer service
Develop team leadership and provide technical oversight, on-the-job training and mentorship of first level Field Engineers with emphasis on career advancement within the Company
Provide technical support to first level of Field Engineers by performing advanced incident troubleshooting and tracking, escalated problem resolution, assist with root cause analysis, limited product research, fault isolation development, follow-up and documentation to include action reports to department team leaders
Perform second level of maintenance and upgrades on network devices, computer and printer hardware and software, including the restoration of configurations with assistance from Senior Field Engineers, IT Operations Center engineers or in combined resolution efforts with vendor support engineers or technicians and authorize vendor remote access and confirm proper disconnect when support efforts are completed
Responds to computer, network and data security vulnerability alerts at the property and regional levels for high priority outage restoration efforts and reports to all Company properties within the assigned region
Provide installation, monitoring, maintenance, support, and optimization of basic network and basic server hardware, software, and communication links within property data centers and communications closets or where Information Technology assets are housed in a training or production environment
Analyze and resolve basic network and server hardware and software problems in an efficient and accurate manner
Follow all safety and security precautions
Terminate and test network cabling systems using Company provided tools and test equipment
Perform basic network troubleshooting and analysis with assistance with Senior field Engineers and IT Operations Center engineers
Provide setup and teardown services for local, regional and national performing acts. This includes load in, load out, and set construction
Operation and troubleshooting of computerized lighting systems for stage and industrial areas. Create and control lighting for local and regional acts
Configuration, programming, and maintenance of high-end sound equipment including mixing boards, amplifiers, audio processors, wired and wireless mic systems. Providing both front and back of house support and operation of these systems during performances
Install and troubleshoot digital signage systems including both indoor and outdoor displays, video walls, projectors, monument and pylon signs. Familiarity with VGA, DVI, HDMI, and Multicast preferred
Perform moves/adds/changes on traditional, digital, and IP based phone and voicemail systems. Basic understanding of PRI, ISDN, POTS and IP based communication technology required
Provide scheduled on-call support for emergency after-hours support issues
Perform inventory of Company assets and documents stock levels for department visibility
Monitor and maintain computer and user accounts for necessary and appropriate access to various software and network applications in accordance with Company policies
Record, monitor, track, and document work performed using the Company’s tracking system
Provide Smart Device activation, programming and enrollment into Company’s Mobile Device Management System and provide initial and advanced user training
Provide support for Company’s Marketing Media Content Delivery Systems
Other duties, as required
In-collaboration with and under guidance of Corporate IT functional teams:
Participate in disaster recovery testing
Participate in functional and empirical analysis related to the design, development, planning, and configuration of computer and peripheral hardware
Participate in rollouts of new computer and software upgrades
Perform advanced desktop engineering functions, including computer imaging, setup and deployment in the field environment
Provide user training and support using Company configuration management tools and applications
Assist in determining product compatibility, flexibility, and recommends replacement, upgrade or retirement of Company assets during assigned duties
Qualification
Required
High School Diploma or equivalent required
Must have three (3) years of experience in an IT Support position, preferred, OR a combination of Network or Systems Engineering experience
Must have basic computer and networking skills and fundamentals
Must have a high level of technical knowledge relative to the installation and connectivity of computer and printer systems
Must have strong organizational, analytical, and troubleshooting skills
Must be knowledgeable in basic and advanced computer and printer operation and related support and basic troubleshooting techniques
Must be able to type quickly and accurately, preferably at least 50 wpm
Must have exceptional customer service, verbal and written communications, interpersonal and telephone etiquette skills; and adopts Company core values
Must be highly organized, detail-oriented, and able to effectively multi-task
Must be proficient in various Microsoft Office Suite of applications
Computer, Tablet PC, Telephones, Wireless Devices, Hand Tools, Standard Tone Test Set and other associated tools and test equipment
Must possess and demonstrate the following skills: Decision Making, Concern for Quality, Exceeds Customer Expectations, Achieving Results, Analytical Thinking, Problem solving, Communication skills
Ability to acquire gaming license, as required
Preferred
Associates of Applied Science degree in a computer science discipline or comparable level of experience preferred
Three (3) years of applied experience with current Microsoft Windows Operating Systems
Three (3) years of experience working on enterprise desktop, and server-related projects preferred
Experience in a resort hotel casino environment preferred
Any combination of the following certifications, experience, training preferred: A+ Certification, Network+ or Cisco Certified Technician or CCNA Certification, MCSA Certification or MCSE certifications
Company
Boyd Gaming
Boyd Gaming Corporation is one of the nation’s leading casino entertainment companies, but we’re so much more than that! We're a billion-dollar, publicly-traded company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.65B2026-01-21Post Ipo Debt· $2.65B
1993-10-22IPO
Leadership Team
Ted Bogich
Chief Operating Officer
Steve Thompson
Chief Administrative Officer (CAO)
Recent News
2025-11-12
Company data provided by crunchbase