Rise Broadband · 14 hours ago
Churn Data Analyst
Westlake, TX
Full-time
Onsite
Senior Level
$97K/yr - $121K/yr
5+ years expRise Broadband is seeking an experienced Churn Data Analyst to lead data-driven initiatives focused on understanding and reducing customer churn. This role combines deep analytical expertise with strong business acumen to uncover insights, develop predictive models, and support strategic retention efforts.
Telecom & CommunicationsDigital MediaAppsMobileTelecommunications
Responsibilities
Analyze churn patterns and customer lifecycle trends to identify key drivers of attrition
Design, build, and maintain churn prediction models using advanced statistical and machine learning methods
Develop automated reports and dashboards that monitor churn KPIs, retention performance, and at-risk customer segments
Collaborate with cross-functional teams (Operations, Product, Customer Experience) to develop churn mitigation strategies and evaluate the impact of retention programs
Conduct root cause analyses and deep dives to explain changes in churn rates and service performance
Partner with data engineering teams to ensure data accuracy, integrity, and accessibility for analytical use
Present analytical findings and strategic recommendations to senior leadership in a clear, concise, and actionable format
Qualification
Required
Master's degree in Data Science, Statistics, Economics, Computer Science, or a related quantitative discipline, or equivalent experience
5+ years of professional experience in data analytics or data science, preferably within telecommunications, broadband, or other subscription-based industries
Strong proficiency in SQL and experience with large datasets in modern data warehouse environments (e.g., Snowflake, BigQuery, Redshift)
Hands-on experience in Python or R for statistical analysis, data modeling, and machine learning
Expertise in data visualization tools such as Tableau, Power BI, or Looker to design and automate analytical dashboards
Proven ability to apply predictive modeling techniques (logistic regression, decision trees, random forest, XGBoost, etc.) for churn and customer retention analysis
Excellent written and verbal communication skills, with the ability to translate complex data into actionable business insights
Strong attention to detail, self-motivation, and ability to work independently in a dynamic environment
Preferred
Experience with telecom or fixed wireless customer datasets and churn metrics
Knowledge of ETL pipelines, data preparation, and cloud-based data environments
Background in customer segmentation, lifetime value analysis, and A/B testing
Familiarity with statistical experimentation and impact measurement of retention initiatives
Company
Rise Broadband
Rise Broadband provides fixed wireless broadband internet and digital voice telephone services to residential and business customers.
501-1000 employees
H1B Sponsorship
Rise Broadband has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$281.63MKey Investors
Hercules Capital
2023-02-02Acquired
2018-05-01Debt Financing· $205M
2010-11-09Series Unknown· $36.3M
Leadership Team
Jeff Kohler
Co-Founder, Chief Development Officer
Recent News
2025-04-10
DeWitt County Today
2024-05-05
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