Construction Specialties · 13 hours ago
Technical Support Analyst
Fort Valley, GA
Full-time
Onsite
Entry, Mid Level
2+ years expConstruction Specialties, Inc. is a specialty building products manufacturer that provides solutions to building challenges faced by architects, designers, and contractors. They are seeking a Technical Support Analyst to resolve a variety of technical issues related to computer systems and telecommunications, ensuring the digital infrastructure is well-maintained and supported.
ConstructionBuilding Material
Responsibilities
Install and configure computer hardware and software
Troubleshoot, diagnose, and resolve hardware/software problems
Administer AD, Egnyte, Okta, O365 email accounts
Provide support for customers via ServiceNow ticketing system
Restore deleted files from backup (w/Systems Engineering)
Collaborate with IT departments on various projects
Interface between customer and second tier support
Set up for conference room meetings
Train and review general policies and procedures with new hires
Report local IT operations/projects to Facility and IT management
Perform other related duties assigned by IT Management
Produce Knowledgebase articles as needed/requested
Assist the network team in providing technical support to users, diagnose network related issues, and help with questions about network usage
Physical assistance with server hardware – rack/unrack, cabling, light modifications such as memory and disk support
Qualification
Required
Windows Workstation OS (Windows 10, 11)
PC hardware/software set-up and troubleshooting, MAC experience a plus
Microsoft Office Suite experience
Basic networking concepts and experience in physical installation of network hardware (routers, switches, firewalls) and network cabling
Strong verbal, written, and technical communication
Strong analytical skills and troubleshooting methods
Strong technical knowledge of personal computers and network systems
Ability to work non-standard hours as circumstances dictate
Associates Degree or minimum of 2 years' experience in help desk / PC support role
Ability to travel 35%
Preferred
A+ certification or Microsoft certification preferred
Company
Construction Specialties
Founded in 1948, Construction Specialties (CS) is a family-owned building products company celebrating 75 years in business.
1001-5000 employees
H1B Sponsorship
Construction Specialties has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2023 (1)
2021 (6)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Nick Longman
Chief Executive Officer
Recent News
thecanadianpressnews.ca
2025-09-06
2023-11-19
Company data provided by crunchbase