Anderson Process · 14 hours ago
Technical Service Writer
Brooklyn Heights, OH, US
Full-time
Onsite
New Grad, Entry LevelAnderson Process is a company focused on providing exceptional service in the repair and management of equipment. The Technical Service Writer is responsible for overseeing service and repair activities, ensuring effective communication with the sales team and customers throughout the process.
Manufacturing
Responsibilities
Check in equipment upon receipt and complete all required ERP/logging transactions
Collaborate with Repair Technicians to develop repair quotes
Conduct technical research to ensure proper part and pump selection
Obtain vendor pricing for repair-related items
Communicate repair quotes to the Anderson Process sales team and/or customers
Generate production orders from approved quotes
Maintain and update production schedules
Review labor and bill of materials (BOM) accuracy, and close production orders
Provide ongoing communication to customers regarding repair status and related business matters
Process credit card payments and third‑party billing transactions
Work with manufacturers on warranty matters, including preparing reports and claims
Answer service and repair‑related phone inquiries
Follow company work rules and policies
Meet industry and company performance metrics and benchmarks
Perform other duties as assigned
Qualification
Required
Familiarity with ERP systems (Epicor P21 or similar)
Proficiency with desktop computers and MS Office Suite
Previous mechanical experience (pumps, automotive/truck, hydraulic systems, etc.)
Strong technical acumen
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Preferred
Pump Industry experience
Company
Anderson Process
Anderson Process is an industrial pump and hose distributor based out of Wisconsin and Illinois.
Founded in 1958
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Greg Domino
CEO
Recent News
2025-07-12
Company data provided by crunchbase