ComputerCare · 11 hours ago
IT Asset Management Coordinator
Cambridge, MA
Full-time
Onsite
Entry Level
$23/hr - $26.44/hr
1+ years expComputerCare is a woman-owned business that values technical excellence and human connection, serving innovative companies worldwide. The IT Asset Management Coordinator will manage the device lifecycle, ensuring accurate asset data, supporting logistics, and maintaining communication with customers throughout the repair process.
ElectronicsConsumer GoodsInformation TechnologyComputerConsumer Electronics
No H1B
Responsibilities
Perform administrative tasks to support the full device lifecycle, including checking in computers, phones, and tablets, opening service tickets, verifying warranties, and providing customers with clear communication
Review, diagnose, and troubleshoot customer devices to identify performance issues and determine required repairs
Transfer devices and parts between offices, including pickups, deliveries, shipments, preparing manifests, and tracking scheduled deliveries for manufacturers and clients
Update internal and client asset management systems throughout the repair process, including documenting lifecycle details, escalations, comments, and resolution steps
Install and configure operating systems, software applications, security software and other peripheral applications specific to the customers’ needs, and ensure each image meets the customers’ requirements and internal quality guidelines as provided by them
Troubleshoot with vendors using provided portals and coordinate support as needed
Handle onboarding and offboarding hardware setups for 'special case' clients, including new hires, break/fix needs, and employee exits, and monitor those projects daily
Manage 'storage customer' inventory, indexing non-deployable assets and preparing items for e-waste or long-term storage
Partner with Customer Service, Sales, and Hardware Repair Technicians to coordinate hardware repair
Manage and process assets physically and systematically prior to shipping/handoff
Maintain an organized workspace to ensure smooth sorting, staging, and distribution of devices
Work cross-functionally with other departments to meet established service level agreements (SLAs)
Conduct cycle counts, reconcile discrepancies, and report findings to leadership
Proactively support the broader service department by assisting in various operational areas when needed
Engage positively and professionally with vendors, customers, and internal teams, consistently aligning with company values
Qualification
Required
1+ years of experience in a Customer Service role
Knowledge of Microsoft Office or Google Suite
Strong organization skills, attention to detail, and the ability to manage multiple tasks
Familiarity with device repairs and/or shipping and receiving
Ability to regularly lift, push, or pull 50+ lbs
Preferred
Netsuite or applicable SaaS experience is a plus!
Familiarity with device repairs, shipping/receiving, or general IT workflows (also a plus!)
Benefits
Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
401(k) with employer match—because your future matters
Company-paid Life Insurance, plus HSA & FSA options
Employee Assistance Program (EAP) for real support when you need it
Adoption Assistance to help grow your family
Commuter Benefits for an easier ride
Free Coursera Professional Certifications to level up your skills
Generous vacation & sick time, plus paid time off to give back to your community
Company
ComputerCare
ComputerCare is an information technology company offering computer repair and services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Georgia Rittenberg
CEO
Recent News
2025-07-14
2023-06-06
Company data provided by crunchbase