Johnson & Johnson MedTech · 15 hours ago
Sr Analyst Customer Support - JJMT Electrophysiology
Irvine, CA
Full-time
Hybrid
Mid, Senior Level
$79K/yr - $128K/yr
5+ years expJohnson & Johnson MedTech is a leader in healthcare innovation, focusing on complex disease prevention and treatment. They are seeking a Senior Analyst in Customer Support to act as a liaison between Customer Support and the Electrophysiology Commercial organization, driving business growth through effective order management and program execution.
Hospital & Health Care
Responsibilities
Collaborate with cross‑functional partners (Marketing, Sales, Contracts, Technical Services, HCC, Legal, Finance, Supply Chain, Distribution) to support and enhance commercial programs
Provide high‑quality customer and field support for JJMT EP program offerings
Execute end‑to‑end order management processes in partnership with JJHCS to ensure timely, accurate entry of capital equipment, software, service, third‑party equipment, and disposable orders
Create and maintain dashboards, trackers, and metrics to support business insights, continuous improvement, and program compliance
Maintain expertise in relevant HCC, Legal, and SOX requirements; partner with internal specialists to ensure policy adherence
Set goals and development plans and support departmental initiatives and additional projects as needed
Contribute to the development and execution of Commercial deployment strategies
Ensure compliance with all federal, state, local, and company regulations and policies
Navigate and balance the needs of multiple internal and external partners
Perform additional duties as assigned
Qualification
Required
Bachelor's degree in Business, Finance, Sales & Marketing, Contracting, or a related field
Minimum of 5 years of experience in Customer Service or Sales & Marketing Support, preferably within the medical device or FDA‑regulated industry
Strong proficiency with ERP systems (e.g., JDE, SAP or equivalent) and CRM tools (e.g., Salesforce or equivalent)
Excellent written, verbal, and presentation skills; proficient in Word and PowerPoint
Advanced Excel skills, including dashboard creation, VLOOKUP, and pivot tables
Strong analytical, problem‑solving, and critical‑thinking abilities
Demonstrated leadership skills, including goal setting and providing constructive feedback to enhance team performance
Ability to work independently with minimal supervision
Effective in a fast‑paced, cross‑functional team environment
Ability to manage competing priorities and meet deadlines
Skilled in presenting complex or detailed data clearly and concisely
Strong organizational skills with the ability to navigate complexity
Knowledge of contracting business processes
Excellent interpersonal skills
Detail‑oriented and adaptable to change
Ability to build strong cross‑functional partnerships and collaborate effectively to support customer needs
Preferred
Experience with customer service and order management processes within the healthcare environment
Benefits
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Company
Johnson & Johnson MedTech
At Johnson & Johnson MedTech, we are working to solve the world’s most pressing healthcare challenges through innovations at the intersection of biology and technology.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike Walker
CFO & VP of Finance DePuy Synthes
Tino Schweighoefer, MBA
CFO Monarch Platform
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