KeyLogic · 1 day ago
Technical Support Specialist
Oak Ridge, TN
Full-time
Onsite
New Grad, Entry LevelKeyLogic Systems is a company that provides mission management and technical services across various sectors. They are seeking a customer-focused Audio Visual / IT Support Specialist to support conference room technologies and end-user technical needs in a fast-paced environment.
Cyber SecurityEnterprise SoftwareBig DataInformation TechnologyAnalyticsInformation ServicesProject ManagementSecurity
Responsibilities
Schedule, set up, and support conference room equipment for audio/visual teleconferencing
Coordinate and manage video teleconference (VTC) meetings across multiple rooms
Open and close classified conference rooms in accordance with required security procedures
Provide technical support via phone, email, chat, remote connection, and in person
Troubleshoot and resolve hardware, software, connectivity, and telecommunications issues
Document incidents, updates, and resolutions using service management tools
Escalate unresolved issues appropriately while maintaining ownership through resolution
Coach and support end users on proper use of tools, systems, and equipment
Maintain working knowledge of company systems, policies, and procedures impacting the user environment (IT, HR, finance, cybersecurity, technical security)
Support emergent issues and adapt quickly as new technologies and equipment are introduced
Qualification
Required
Experience supporting videoconferencing systems, mobile devices, telecommunications, and audio-visual equipment
Experience troubleshooting Automated Information Systems (AIS) hardware and software
Strong IT troubleshooting skills with a customer-first mindset
Excellent written and verbal communication skills
Ability to clearly explain technical details to non-technical users
Strong time management skills and ability to manage multiple tickets simultaneously
Comfortable working in a fast-paced, technically demanding environment
Strong problem-solving and decision-making abilities, particularly in situations impacting business operations
Preferred
Experience supporting classified environments
Familiarity with service management/ticketing systems
Experience working in enterprise or government environments
Company
KeyLogic
KeyLogic is an innovative mid-sized company that provides analytic and digital technology solutions to leading data-centric customers across energy, commerce, and defense sectors.
Founded in 1999
501-1000 employees
H1B Sponsorship
KeyLogic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (6)
2022 (8)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2023-11-27Acquired
Leadership Team
Jon Hammock
Founder & Chief Experience Officer
Recent News
Company data provided by crunchbase