WellNow Urgent Care · 1 day ago
Senior Patient Experience Analyst
Chicago, Illinois
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yr
2+ years expWellNow Urgent Care is part of The Aspen Group, a leading retail healthcare business support organization in the U.S. The Senior Patient Experience Analyst role involves leveraging data to generate insights and reporting that enhance patient care delivery and satisfaction across the organization.
BiotechnologyHealthcareWellnessHospitalHealth Care
Responsibilities
Analyze patient experience data (surveys, complaints, Google reviews, and operational metrics) to identify trends, gaps, and opportunities for improving care delivery and satisfaction
Translate complex patient experience insights into clear, actionable recommendations for clinical, operational, and leadership teams
Develop dashboards and reports to track patient experience performance, monitor key metrics, and support data-driven decision-making
Partner with cross-functional teams to evaluate the impact of patient experience initiatives and support continuous improvement efforts
Ensure data accuracy and integrity by managing data sources, validating results, and documenting analytic methodologies
Driving organizational excellence through insights and recommendations to optimize the patient experience and drive efficiency in our patient funnels
Develop and distribute reporting that integrates both daily operational metrics and monthly financial results to inform end-users of the current state of the business
Drive action from key stakeholders including leaders for the Field, Service Lines, and the Executive Leadership Team
Add value to reporting through insights that go beyond what the target audiences can infer through data alone
Create ad hoc analyses that determine the root cause of an issue and provide recommendations on how to drive improved results
Partnering with IT teams to translate business requirements into metrics and best-in-class reports to be leveraged across all levels of the Aspen Dental business
Qualification
Required
BA or BS in Data Analytics, Finance, Business or other degree with equivalent work experience in analysis or insights-based roles
2-4 years of experience as a business analyst, Customer or Patient Experience analyst, or similar analysis-driven roles required
Required experience partnering with both business leaders and IT departments
Experience writing in SQL or BigQuery is required
Excellent communication and interpersonal skills are required
Advanced skills with Microsoft Excel and PowerPoint are required
Ability to find and query appropriate data from databases, along with validating and reviewing data and reports for accuracy and completion
Ability to excel in fast paced environment, take direction, and handle multiple priorities
Preferred
Experience analyzing and interpreting customer or patient surveys and reviews to leverage data is preferred
Experience using data visualization software like Tableau or PowerBI is a plus
Experience with forecasting is a plus
Experience managing cross-functional projects with multiple stakeholders is desirable
Benefits
Paid time off
Health
Dental
Vision
401(k) savings plan with match
Company
WellNow Urgent Care
WellNow Urgent Care is one of the fastest-growing providers of urgent medical care, virtual care, occupational health services and clinical research in the United States.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$81.34MKey Investors
CrestlinePetra Capital PartnersPetra Capital Partners,RC Capital,SV Health Investors
2018-10-12Series D· $18M
2016-02-26Series C· $23M
2014-05-21Series B· $5.34M
Leadership Team
Amanda Mahatzke, CHCR
Sr. Talent Acquisition Partner
Arianne Dibba
Talent Acquisition Partner
Recent News
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