Stefanini North America and APAC · 16 hours ago
Deskside Technician II
Waltham, MA
Full-time
Onsite
Mid Level
3+ years expStefanini Group is looking for a Deskside Technician II for a globally recognized company. The role involves performing onsite desktop support tasks, managing service delivery, and ensuring compliance with service level agreements. Responsibilities also include maintaining IT inventory documentation, supporting software implementations, and providing training to end users.
OutsourcingInformation Technology
Responsibilities
Perform Onsite Desktop Support tasks according to Standard Operating Procedures (SOPs)
Manage Service Delivery for primary (assigned) site, and also other regional sites within immediate Team
Identify and deliver computer hardware, software and miscellaneous services meeting the defined Service Level Agreements (SLAs)
Accurately document instances of hardware failure, repair, installation, and removal in the ITIL Onsite Desktop Support system
Perform tasks related to Onsite Desktop Support support in acquisition integrations
Administer and support current Anti-virus and Tanium software implementations to ensure the security of client systems. Monitor desktops for patching and anti-virus compliance
Maintain the Configuration Management Data Base (CMDB) within the Onsite Desktop Support system ensuring accurate IT inventory documentation
Performs activities related to the operations and monitoring of the IT environment. Including on-site support at shopfloor and field services
Maintain the Configuration Management Data Base (CMDB) within the Onsite Desktop Support system ensuring accurate IT inventory documentation, IT stock management
Perform timely activities related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose
Implement, configure, troubleshoot and maintain network printer/scanner MFD
Implement, configure, troubleshoot and maintain desktop Teams and mobile phones
Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis
Obtain approval and purchase hardware and software as required or requested
Perform the VIP support on site when requested
Under direct supervision, performs standard tasks using established methods, principles, concepts and procedures related to Onsite Desktop Support activities
Under some supervision, performs varied tasks and assignments involving judgment and some freedom to act
Resolves questions or problems, referring only complex issues to higher level. Some evaluation, originality and ingenuity are required. Will participate in projects that are large scale deployments of client support level software or hardware
Identify needs for end user training / tutorials and deliver them
Perform other duties as assigned by the Service Delivery Management Teams
Qualification
Required
Bachelor's degree or country equivalent in a relevant discipline or commensurate combination of relevant experience and certifications
Minimum 3 years of experience in related IT roles
Windows 7/10/11 user and administrator knowledge/experience (Proven MS Certifications trainings)
Proven TCP/IP and networking knowledge and work experience (ICND1)
PC Desktop/Laptop hardware knowledge at professional level
Audio/Video equipment support experience
Proven English language knowledge working level both oral and written (intermediate level minimum)
Able to read and understand technical manuals, standard operating procedures, and OEM guides
Ability to effectively prioritize and execute tasks in a high-pressure environment
Preferred
Excellent verbal and written communication/language skills required to include the ability to provide written and verbal instructions, and compile and present information clearly
Demonstrated customer focus - evaluates decisions through the eyes of the customer
Strong analytical skills - strong problem-solving skills, communicates in a clear and concise manner and effectively evaluates information / data to make decisions
Anticipates obstacles and develops plans to resolve
Broad understanding of IT Infrastructure and support processes
Experience managing 3rd party service providers
Apple Mac, iOS and Android expertise
Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
Change oriented - actively generates process improvements
Supports and drives change, and confronts difficult circumstances in creative ways
Knowledge of ITIL Foundations
Ability to present ideas in user-friendly language
English fluency required
Company
Stefanini North America and APAC
Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.
10001+ employees
H1B Sponsorship
Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (13)
2022 (18)
2021 (14)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Spencer Gracias
CEO, North America/APAC
David Gawenda
Chief Operating Officer NA/APAC Region
Recent News
GlobalFinTechSeries
2026-02-07
DBusiness Magazine
2025-12-30
Business News Americas
2025-12-13
Company data provided by crunchbase