Mindlance · 10 hours ago
System Engineer III
Arlington Heights, IL
Full-time
Onsite
Entry, Mid Level
1+ years expMindlance is a company that specializes in IT staffing solutions, and they are seeking a System Engineer III for their Arlington Support Center. This role involves providing operational support, monitoring system performance, and ensuring application availability in a 24/7 environment.
Human Resources
Responsibilities
Responsible for providing day to day support for Application recovery and availability, Digital Channels, System Administration via pro-active monitoring for Windows and UNIX/Linux (HPUX, AIX, Solaris, Linux) environments
Understanding of various Microsoft tools is a plus
Additional monitoring and support required for critical processes in Cloud, Virtualization, Middleware, Database, Storage and Backup areas
Troubleshooting and familiarity with various Middleware components (Messaging technology, Weblogic, Websphere, DataPower) is essential
Strong knowledge of Enterprise Monitoring Tools such as Dynatrace, Datadog, AppDynamics, Big Panda, SCOM and LogicMonitor is critical
Familiarity with Incident Ticketing System (ServiceNow) is a plus
Responding to alerts from the enterprise monitoring tools, automation and escalation from IT Service Desk
Work with cross-functional teams throughout IT to isolate and resolve unplanned outages
Ability in writing scripts using Shell, Python, etc to troubleshoot and automate the remediation of alerts to enhance system stability and efficiency is a plus
This includes implementing best practices for error handling, logging, and performance optimization to ensure robust and reliable system operations
Strong working knowledge of ITIL Service Management is required
Be able to follow Change, Incident and Problem Management activities
Solid verbal and written communication with other technical teams and the business
Able to work well with Application support, DevOps, Digital Operations Center, Server Operations, Network Operations, Middleware and Database Support teams (on-shore & off-shore), being able to respond to user reported issues
Pro-actively identify any issues with application functionality, abnormalities in digital channel performance, server hardware and software to ensure stability and availability 24X7X365
Ensure enterprise standards and security are maintained and enforced on hardware and software
Quickly and effectively support incident response process, provide troubleshooting expertise using various monitoring tools during incidents, engage in problem management follow-up and implement improvements to prevent similar incidents
Experience with application performance tools, enterprise .com site and mobile channel monitoring, intermediate Systems Administration experience in Unix/Linux and Windows server environment required
Good understanding of virtual technology is also a must
Minimum 1-2 years of experience in an operational support role is essential
Strong knowledge of ITSM Service Management best practices and strong written and communication skills is a must
Ability to independently solve application performance and system problems, be self-directed and having attention to details
Ability to capture, organize, analyze information and concurrently work with various monitoring tools
Excellent knowledge of application performance measurement, distributed computing technologies in the UNIX/Linux and Windows space is must
Be able to analyze application, systems issues and assess impact
Ensure timely communication and escalation for unresolved issues
Be able to work well in a team environment
1-2 years of experience in an operational support role is essential
Strong knowledge of ITSM Service Management best practices and strong written and communication skills is a must
Being able to correlate various issues, assess impact, multi-task and escalate unresolved issues in timely manner are required critical skills
Ability to work with IT Command Center and other Support teams to quickly resolve high impacting incidents
Reliable, punctual attendance is an essential function of this position
Qualification
Required
System administrator (Linux/Windows)
"Eyes on glass monitoring" experience
AWS experience
enterprise monitoring experience (including Application Performance Monitoring)
Strong working knowledge of ITIL Service Management
Minimum 1-2 years of experience in an operational support role
Strong knowledge of ITSM Service Management best practices
Strong written and communication skills
Ability to independently solve application performance and system problems
Attention to details
Ability to capture, organize, analyze information and concurrently work with various monitoring tools
Excellent knowledge of application performance measurement
Ability to analyze application, systems issues and assess impact
Ensure timely communication and escalation for unresolved issues
Ability to work well in a team environment
Reliable, punctual attendance
Preferred
Dynatrace monitoring experience
Understanding of various Microsoft tools
Familiarity with Incident Ticketing System (ServiceNow)
Ability in writing scripts using Shell, Python, etc to troubleshoot and automate the remediation of alerts
Good understanding of virtual technology
Experience with application performance tools
Enterprise .com site and mobile channel monitoring
Intermediate Systems Administration experience in Unix/Linux and Windows server environment
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-04-14
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