Aircall · 18 hours ago
Full Stack Software Engineer, GTM AI Automation
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$150K/yr - $220K/yr
2+ years expAircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide. They are seeking a Full Stack Software Engineer to join their Data team and help transform how Aircall goes to market by building AI-powered tools that automate processes and boost productivity.
Telecom & CommunicationsCustomer ServiceCloud ComputingEnterprise SoftwareSaaSBig DataSoftwareAnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsTelecommunicationsVoIP
Responsibilities
Build AI-powered tools and applications that accelerate Aircall's go-to-market efforts — from lead enrichment and workflow automation to intelligent dashboards and internal assistants
Work across the full product lifecycle: prototype, iterate, ship, and maintain production-grade solutions that GTM teams rely on daily
Embed with GTM stakeholders (Sales, Marketing, CS, Support, RevOps) to deeply understand their pain points, map workflows, and rapidly prototype solutions
Apply LLMs and AI APIs in novel ways to solve real-world GTM workflow problems — automating repetitive tasks, extracting insights from unstructured data, and enabling smarter decision-making
Create reusable code libraries, integrations, and MCP servers to enable consumption of AI-powered tooling across the GTM stack (Salesforce, Slack, Outreach, and more)
Collaborate with the Data & Analytics team to pull customer usage, engagement, and pipeline data and leverage it within your tooling
Measure and iterate: deploy solutions, track adoption and impact against pre-defined metrics, and continuously refine based on end-user feedback
Write documentation and runbooks for productionized solutions so others can maintain and debug them
Qualification
Required
2–4 years of experience as a software engineer, data engineer, analytics engineer, product engineer, or ML engineer working on user-facing systems
Full-stack proficiency: comfortable building end-to-end applications with Python (FastAPI/Flask) on the backend and JavaScript/TypeScript (React) on the frontend
Hands-on AI/LLM experience is a must: you have built or prototyped LLM-powered workflows using APIs from OpenAI, Anthropic, or similar providers. You understand prompt engineering, model integration, and how to ship AI features into production
Familiarity with modern AI frameworks and patterns such as LangChain, LlamaIndex, or AutoGen, and architectures like RAG, vector databases, reranking, and agentic workflows
Strong product sense and ownership mentality: you take initiative, move quickly, and care deeply about whether your work is actually used and useful
Excellent communication skills: you're comfortable working directly with non-technical end users, gathering requirements, doing lightweight design, and presenting solutions
A builder's mindset with a bias toward action, experimentation, and shipping
Preferred
Prior experience in a GTM role (Sales Ops, Marketing Ops, RevOps, Sales, or Marketing) or significant experience building tools for GTM teams at a B2B SaaS company
Experience with the modern GTM tools ecosystem: Salesforce, Outreach, Clay, HubSpot, Slack APIs, Twilio, etc
Proven understanding of agentic AI systems, including designing, developing, and deploying AI Agents and MCP servers
AWS cloud experience — you've deployed and operated production applications on AWS and understand how to design for scalability and reliability
Former founder, or early engineer at a startup who built a product from 0 to 1
Curiosity about the rapidly evolving AI landscape: different models, paradigms, and tools being used in the wild
Benefits
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, commuter, and childcare reimbursements
Generous parental leave policy
Company
Aircall
Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.
501-1000 employees
H1B Sponsorship
Aircall has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$225.55MKey Investors
HubSpot VenturesGoldman Sachs Asset ManagementDTCP
2022-02-23Series Unknown
2021-06-23Series D· $120M
2020-05-27Series C· $65M
Leadership Team
Scott Chancellor
Chief Executive Officer
Pierre-Baptiste Béchu
VP of Communications Platform
Recent News
2025-12-05
Company data provided by crunchbase