Fidelity Bank · 9 hours ago
Co-op Program Coordinator / Design Operations Lead
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$107K/yr - $216K/yrFidelity Bank is seeking a Co-op Program Coordinator / Design Operations Lead to join their Fidelity Center for Applied Technology. This hybrid role involves leading design operations while coordinating a student co-op program, focusing on enhancing team effectiveness and nurturing early-career talent.
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Responsibilities
Build and refine cross‑team workflows; manage timelines, deliverables, and project tracking
Identify operational bottlenecks and improve team efficiency through platforms, processes, and standard methodologies
Oversee evaluation, implementation, and maintenance of design tools; manage licenses, integrations, and vendor relationships
Develop systems for organizing creative assets, files, and shared libraries; uphold scalable governance for design systems
Maintain clear, proactive communication to keep teams aligned
Serve as an operational connector across design, product, engineering, brand, and research
Build project plans, track progress, and remove blockers to maintain momentum
Reinforce design processes, rituals, and communication workflows that support alignment with product and business priorities
Foster team culture through rituals, events, and learning opportunities that promote creativity, inclusion, and connection
Support capacity planning, resourcing, and project prioritization
Lead onboarding for designers and ensure readiness with tools, systems, and processes
Partner with leadership and recruiting on hiring and team growth
Define and track operational metrics; synthesize insights to drive continuous improvement
Support design QA processes and uphold high‑quality work
Promote design excellence by reinforcing standards, best practices, and review rituals
Build and maintain relationships with university partners; represent the organization at talent and campus events
Plan and host open houses, roundtables, and studio tours to promote the co‑op program and attract students
Design and coordinate co‑op projects aligned with FCAT’s values of discovery and experimentation
Ensure project experiences balance structure with creative flexibility and align with business or research goals
Lead onboarding, orientation, and ongoing mentorship for co‑ops
Provide check‑ins, performance feedback, resources, and documentation to support learning and growth
Manage recruitment timelines, postings, and interviews
Maintain program documentation, training materials, and best practices
Track program metrics and use insights to refine and strengthen the co‑op experience
Qualification
Required
Proven experience in design operations or project/program management within creative environments, ideally including work with university co-op or internship programs
Skilled with modern design and collaboration tools (e.g., Figma, Monday, Jira, Miro)
Strong organizational, systems-thinking, and planning capabilities, with a track record of coordinating across multiple teams and priorities
Excellent written and verbal communication skills for engaging stakeholders from students to senior leaders
Passion for mentoring emerging talent and fostering an inclusive, collaborative design culture
Preferred
Interpersonal savvy
Emotional intelligence
Systems-thinking
Conflict resolution
Documenting and publishing design standards
Organization and solution driven
Effective advocate for design
Benefits
Comprehensive health care coverage and emotional well-being support
Market-leading retirement
Generous paid time off and parental leave
Charitable giving employee match program
Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
Founded in 1974
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase