Jobs via Dice · 14 hours ago
Network Operations - Tools Engineer
New Jersey, United States
Full-time
Onsite
Senior Level
5+ years expDice is the leading career destination for tech experts at every stage of their careers. Our client, RICEFW Technologies Inc, is seeking a Network Operations - Tools Engineer to maintain and create tools, alerting mechanisms, dashboards, and reports in support of the NOC's mission. The role involves system administration related to tool development and collaboration with operational support teams to provide holistic monitoring solutions.
Computer Software
Responsibilities
Recommend, Design and Integrate monitoring\ alerting solutions within SolarWinds with ServiceNow integration
Experience with creating / modifying customized dashboards leveraging Power BI / SolarWinds SQL Tables a must
Perform requirements gathering necessary to design and build infrastructure / applications enterprise monitoring systems
Perform analysis and make recommendations on tools design that meets industry best practice for monitoring and troubleshooting
Validate the system for functionality, performance, fault tolerance and operational readiness
Work closely with operational support teams such as Network, Windows, and Cyber Security to provide a holistic monitoring solution
Execute detailed network / server discovery, device monitoring, topology visualization
Assist with identifying root cause analysis (RCA) capabilities
Identify issues, develop, and maintain processes that address and resolve them, (and be sure to communicate/alert stakeholders as needed)
Assist to make enhancements (SolarWinds) and troubleshoot issues as they occur
Proactively put forward ideas that support operational & project objectives (e.g., development, testing solutions, and tools)
Maintain runbooks, logs, and records in accordance with ITIL best practices via Service Now
Stay on top of state-of-health monitoring and SLA targets
Perform special projects and initiatives as assigned
Qualification
Required
System administration as it relates to Tool development, configuration, customization, and training for SolarWinds (UC Team)
System administration and configuration of NPM, NTA, NCM
IPAM to manage and monitor network infrastructure, including routers, switches, firewalls, and load balancers
Knowledge of business or function for which application is designed (Networks, Network Monitoring, Network Metrics, etc.)
Integration with ServiceNow and other toolsets preferred
Recommend, Design and Integrate monitoring/ alerting solutions within SolarWinds with ServiceNow integration
Experience with creating / modifying customized dashboards leveraging Power BI / SolarWinds SQL Tables a must
Perform requirements gathering necessary to design and build infrastructure / applications enterprise monitoring systems
Perform analysis and make recommendations on tools design that meets industry best practice for monitoring and troubleshooting
Validate the system for functionality, performance, fault tolerance and operational readiness
Work closely with operational support teams such as Network, Windows, and Cyber Security to provide a holistic monitoring solution
Execute detailed network / server discovery, device monitoring, topology visualization
Assist with identifying root cause analysis (RCA) capabilities
Identify issues, develop, and maintain processes that address and resolve them, (and be sure to communicate/alert stakeholders as needed)
Assist to make enhancements (SolarWinds) and troubleshoot issues as they occur
Proactively put forward ideas that support operational & project objectives (e.g., development, testing solutions, and tools)
Maintain runbooks, logs, and records in accordance with ITIL best practices via Service Now
Stay on top of state-of-health monitoring and SLA targets
Perform special projects and initiatives as assigned
3+ years of hands-on experience with enterprise Monitoring and Observability platforms, including implementation, customization, and operational support
Subject Matter Expert (SME) in SolarWinds Monitoring Solutions (required), including core components, platform architecture, alerting, reporting, and performance optimization
Strong hands-on experience integrating and supporting monitoring tools, including SolarWinds
ServiceNow (event, incident, and workflow integrations)
Experience with advanced monitoring and correlation platforms such as Datadog and BigPanda (highly desirable)
Working knowledge of Syslog and SNMP v2/v3, including: Trap forwarding and receiving, Configuration, validation, and troubleshooting
Proven experience in automation of repeatable monitoring tasks, including: Event and alert automation, Report generation and scheduling within SolarWinds
Ability to diagnose and resolve complex technical issues across infrastructure, applications, and network monitoring domains
Experience in configuring and managing: Monitoring profiles, Polling policies, Thresholds and alert conditions
Platform administration experience supporting large-scale, enterprise monitoring environments, ensuring stability, scalability, and performance
Demonstrated ability to manage and coordinate across multiple monitoring tools and integrations in a hybrid environment
Strong collaboration skills with the ability to coordinate effectively with SolarWinds Platform Administrators, infrastructure teams, and operations stakeholders
Preferred
Experience with advanced monitoring and correlation platforms such as Datadog and BigPanda (highly desirable)
Benefits
Candidate must have own vehicle and will be reimbursed for mileage.
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase