AVASO Technology Solutions · 15 hours ago
Information Technology Specialist
Portland, OR
Part-time
Hybrid
Entry, Mid Level
2+ years expAVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. They are seeking an experienced Onsite Support Engineer to provide technical support, troubleshooting, and IT assistance to end users.
SoftwareInformation Technology
Hiring Manager
Manika Surial
Responsibilities
Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently
Troubleshoot and resolve hardware, software, and network-related issues
Install, configure, and maintain desktop systems, laptops, and peripherals
Ensure the deployment of operating systems, updates , and software packages
Work with the IT team to resolve and escalate issues as needed
Perform routine system audits and ensure systems are up-to-date and secure
Provide end-user training and technical documentation where necessary
Collaborate with team members and manage support tickets for various internal stakeholders
Qualification
Required
2+ years of experience in Desktop Support or similar roles
Strong experience with Windows OS, Mac OS, and Linux environments
Experience with Active Directory for user management, group policies, and security
Proficient with remote desktop tools and troubleshooting techniques
Experience with networking protocols (TCP/IP, DNS, DHCP)
Strong knowledge of MS Office Suite and other productivity software
Expertise in hardware diagnostics, repair, and replacements
Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT)
Familiar with ITIL processes for incident, problem, and change management
Strong communication skills, with the ability to explain technical issues to non-technical users
Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment
Fluency in English
Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent
Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace)
Knowledge of IT security best practices and protocols
Benefits
Competitive salary and benefits package.
Company
AVASO Technology Solutions
AVASO Technology Solutions stands on strong pillars of Quality, Reliability, and Process Optimization.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
RUCHI CHAURASIA
Talent Acquisition Partner
Rich Van Doorn
Chief Revenue Officer & President, Americas
Company data provided by crunchbase