Clinical ink · 20 hours ago
Mobile Device Management (MDM) Analyst
United States
Full-time
Remote
Entry Level
1+ years expClinical Ink is a global life science company that brings data, technology, and patient science together to unlock clinical discovery. They are seeking a Mobile Device Management (MDM) Analyst to maintain and support MDM solutions across on-premise and cloud environments, contributing to process improvement and deployment of new enterprise applications.
BiotechnologyElectronicsHealthcareSoftwareInformation TechnologyClinical TrialsHealth CareMobile Devices
Responsibilities
Assisting in maintenance of Mobile Device Management (MDM) solutions (on-premise and cloud) to support business/customer goals and objectives
Creating and maintaining profiles based on clinical trial requirements
Testing mobile devices that are enrolled in MDM solutions
Implementing and documenting repeatable change processes and best practices for MDM solutions
Uploading, updating, maintaining, and deleting Windows Mobile, iOS, and Android apps
Managing users and device owners while ensuring user data is accurate within the MDM
Understanding MDM reporting capabilities and providing status reports
Serving as a Tier 2 resource for MDM reported cases and tickets
Working directly with stakeholders and/or customers to resolve technical issues
Working with vendors to resolve application related issues
Creating work instructions and QR codes for MDM processes
Prioritizing and executing tasks in a time-sensitive environment
Suggesting, implementing, and remaining adherent to new policies and process improvements
Providing assistance with piloting and testing new apps for enterprise use
Qualification
Required
Bachelor's degree preferred or equivalent experience
1-2 year's system administration experience with Mobile Device Management (MDM) software such as SOTI, MaaS360, Jamf Pro, Mosyle, Esper, Mobile Iron, Air Watch, or Intune in a global enterprise
Knowledgeable in managing Android, Windows, and iOS devices
Strong communication skills (verbal, written, and presentation)
Teamwork, time-management, and organizational skills
Ability to communicate highly technical requirements and concepts to non-technical stakeholders
Troubleshooting skills with prior experience troubleshooting technical solutions
Highly organized with strong attention to detail
Strong analytical and reasoning skills; creative and continually looking for ways to improve processes
Demonstrated ability to work cross-functionally
Familiarity with scripting, JSON
Company
Clinical ink
Clinical Ink develops electronic documents recording software for recording source data on mobile devices during clinical trials.
201-500 employees
H1B Sponsorship
Clinical ink has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2022 (4)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$34.97MKey Investors
McKesson VenturesNovaquest Capital ManagementSilicon Valley Bank
2020-12-03Series Unknown
2020-08-04Acquired
2018-05-14Private Equity· $5.31M
Leadership Team
Jonathan Goldman
Chief Executive Officer
Scott Miltenberger
Chief Financial Officer
Recent News
Company data provided by crunchbase