Excelcare · 1 day ago
245D Program Manager / Designated Manager
Eagan, MN
Full-time
Onsite
Entry, Mid Level
$60K/yr - $65K/yr
2+ years expExcel Care LLC is a Licensed Home and Community Based Services Provider focused on delivering exceptional care to individuals. The Program Manager/Designated Manager will oversee services provided under the 245D license, manage client caseloads, and ensure compliance with regulations while fostering a positive team environment.
HealthcareProfessional ServicesHealth CareHome Health Care
Responsibilities
Manage a caseload of clients, ensuring service quality, client safety, and satisfaction
Coordinate and conduct all required client meetings (45-day, 60-day, Semi-Annual, Annual)
Develop, implement, and review Individualized Service Plans (ISP) and Individual Abuse Prevention Plans (IAPP) every 6 months, sharing documents with the care team
Manage incident reporting and investigations for internal and external cases of suspected abuse or neglect
Maintain accurate, up-to-date client records in compliance with 245-D and HIPAA regulations
Develop training materials and manage the staff training portal to ensure timely completion of DHS-required training
Lead monthly staff meetings and communicate expectations clearly to ensure consistent service delivery
Serve as liaison between clients, guardians, case managers, and external providers
Conduct onboarding and orientation for new DSPs in collaboration with HR, including 30-, 60-, 90-day, and annual reviews
Review all DSP progress notes and provide timely, corrective feedback to maintain documentation standards
Manage incoming calls and text messages related to staffing, client concerns, and scheduling
Provide direct care and supervision to clients as needed; participate in on call rotation
Qualification
Required
Bachelor's degree in a human services or related field, preferred
2 years of experience supervising programs in the human service field
Must qualify as a Program Manager /Designated Manager per MN DHS qualifications
Valid driver's license and reliable transportation with valid auto insurance
Demonstrated experience in 245D compliance
Ability to commute to Eagan, MN 55123
Preferred
Responsible for ensuring programs are run according to the organization's mission
Ability to work effectively in a fast-paced environment with competing priorities
Excellent written, communication, and presentation skills
Strong problem-solving skills and attention to detail
Strong collaborator and team player
Benefits
Paid Time Off (PTO) for all employees
Paid Minnesota Leave contribution
Earned Sick Time
401K plan
Holiday Pay
Mileage Reimbursement
Growth and Development Opportunities
Paid training and orientation
Employee Recognition: Birthday Stipends, Shift Pickup Stipends, Employee of the Month
401(k)
401(k) matching
Paid time off
Company
Excelcare
Excelcare is a chain of care homes that delivers person-centered care services like nursing care, home care, support services, and more.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase