Lightspeed DMS · 1 day ago
Payments Operational Manager
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $85K/yr
4+ years expLightspeed is a leading provider of cloud-based software for dealerships and OEMs in various industries. The Payments Operational Manager is responsible for the operational health and efficiency of the company's integrated payments offering, overseeing processes related to merchant onboarding, transaction monitoring, and performance metrics.
TransportationConsultingSoftwareInformation TechnologyManagement ConsultingOperating SystemsRecreational VehiclesSales
No H1B
Responsibilities
Own day-to-day payment operations, including transaction monitoring, exception handling, and issue escalation for in-person and card-not-present payments across the platform
Manage and optimize merchant onboarding workflows (KYC/KYB, underwriting, approvals, declines) in a PayFac or PayFac-as-a-Service operating model
Oversee settlement, funding, and reconciliation processes, partnering with Finance and Accounting to ensure timely, accurate payouts to dealers and alignment with financial reporting
Develop, document, and continuously improve standard operating procedures (SOPs), SLAs, and playbooks that support scalable, high-quality payments operations
Monitor operational health at the client, region, and system-wide levels, proactively identifying anomalies, incidents, and trends that impact dealers or end customers
Lead triage, escalation, and resolution of operational issues, coordinating across internal teams and external partners to restore service and communicate clearly with stakeholders
Establish and maintain dashboards and reporting for key operational and commercial metrics, including authorization rates, funding timelines, exception volumes, chargebacks, and SLA adherence
Own the definition, tracking, and reporting of performance criteria for the payments business: margin achievement, revenue, growth, and retention
Prepare and present regular performance updates (weekly/monthly/quarterly) for the executive and senior leadership teams, highlighting trends, risks, and recommended actions
Collaborate with Risk and Compliance to maintain controls for fraud monitoring, disputes, and regulatory requirements (PCI-DSS, KYC/KYB, AML)
Partner with cross-functional teams to turn operational and financial insights into product and process improvements that drive margin expansion, adoption, and reduced churn
Support training and enablement for internal teams on payments processes, tools, and best practices
Qualification
Required
Bachelor's degree in business, finance, operations, or a related field
4+ years of experience in payments operations, merchant acquiring, PayFac/PayFac-as-a-Service, fintech, or card processing operations
Strong understanding of payment processing flows (authorization, capture, settlement, refunds, chargebacks) for both in-person and online/card-not-present transactions
Familiarity with PCI-DSS, KYC/KYB, AML, and related regulatory and compliance requirements in payments
Demonstrated ability to build, document, and improve operational processes in a scaling or high-growth environment
Strong analytical and reporting skills, with a track record of owning and improving metrics tied to margin, revenue, growth, and retention
Excellent communication and cross-functional collaboration skills, with experience partnering closely with Product, Engineering, Finance, Risk, and Customer Support
Preferred
Experience in dealer-centric or high-ticket retail industries such as powersports, RV, marine, or automotive
Hands-on experience with merchant onboarding, underwriting, and/or monitoring in a PayFac or PFaaS environment
Background working with dealer management systems (DMS), SaaS platforms, or embedded payments in B2B or B2B2C contexts
Prior experience helping to stand up or scale a payments program, including defining KPIs, implementing tools, and building small, high-performing teams
Company
Lightspeed DMS
THE DEALERSHIP MANAGEMENT SOLUTION FOR HARD‑WORKING DEALERSHIPS For nearly 40 years, Lightspeed has collaborated with dealerships, creating industry-specific software solutions to streamline the way you work.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Anthony Bastone, M.B.A.
Chief Financial Officer
Joe Battle
Global Talent Partner
Recent News
2025-04-05
StreetInsider.com
2025-03-27
Company data provided by crunchbase