ICW Group · 1 day ago
Manager IT Operations
San Diego, CA
Full-time
Onsite
Senior Level, Lead/Staff
$122K/yr - $218K/yr
10+ years expICW Group is a leading insurance carrier with over 50 years of experience, seeking a Manager of IT Operations to lead a team of IT professionals. The role involves directing the planning, design, and operation of IT systems and ensuring reliable and secure services to support business activities.
FinanceProperty & Casualty InsuranceFinancial ServicesInsurance
Responsibilities
Manages information technology and computer systems resources and maximizes the organization’s effectiveness and efficiency
Provides daily technical and operational direction to IT teams. Communicates Mission, Values, and other organization operating principles, priorities and strategy to direct and indirect reports
Establishes and maintains the overall work cadence and, in partnership with IT Leadership, ensures performance and outcomes strive for excellence in delivery and customer experience. Ensures that the entire assigned IT team is engaged and that leadership practices for the department encourage development, recognition, and retention. · Champions adoption of AI initiatives and AI-enabled operations (AIOps), translating AI capabilities into measurable operational improvements
Acts as Incident Commander for major incidents and critical outages, coordinating cross‑functional response, executive communications, and post‑incident root cause analysis
Establishes and enforces major incident playbooks, escalation models, and on‑call readiness
Analyzes incident and request trends to identify opportunities for automation and operational improvement
Owns OS patching, vulnerability remediation, and security findings in partnership with Information Security
Defines and reports operational KPIs including availability, MTTR, incident trends, patch compliance, and service health
Evaluates overall IT operations to ensure optimum service delivery for both on-premise and cloud-hosted platforms (IaaS, PaaS, SaaS)
Participates with Infrastructure & Operations (I&O) team to recommend suitable technology infrastructure solutions and updates to IT teams to develop long-term and short-term planning
Collaborates with the ITSM team for change, incident, release and CMDB ongoing efforts
At regular intervals, tests and validates disaster recovery and back-up procedures and information security and control structures
Provides vendor management oversight to ensure contract requirements are met
Oversees all planning and organizing for multiple projects. Partners with business and IT team members to ensure that project delivery aligns with business strategic objectives and priorities
Develops and manages an annual budget and operating plan to support the team and department
Develops evaluation framework to assess the strengths of the team and to identify areas for improvement
Establishes and holds team accountable to and adheres to hiring criteria, on-boarding, and training requirements for incoming staff
Oversees the performance management and development process for the assigned IT team members and performs performance management duties, development planning and coaching for direct reports
Acts as a resource for assigned IT team members to answer questions and solve complex problems
Manages assigned IT budget, technology and other resources, workload, and customer requests for IT services. Ensures adherence to all Company policies and procedures and Compliance responsibilities
Ensures data quality, retention, availability and adherence to IT security, compliance and corporate guidelines
Qualification
Required
Bachelor's Degree in Computer Science, MIS or similar field required
Minimum 10 years of experience in managing and leading IT Engineering, Administration, Operations and/or IT Support teams
Minimum 10 years of general IT-related job experience required
Professional experience in IT operations leadership, including people management, budgeting, and operational planning
Proven ability to lead IT operations strategy, project and vendor management, and policy development
Strong working knowledge of enterprise infrastructure technologies, including networking, Windows Server, Linux, SQL, and cloud platforms
Experience supporting automation and operational improvement initiatives, with the ability to lead and support adoption of AI-enabled operational capabilities (AIOps) in partnership with engineering, security, and platform teams
Demonstrated understanding of SaaS, cloud, and DevSecOps practices
Strong analytical, organizational, and communication skills, with the ability to manage multiple priorities and communicate effectively with both technical and non-technical stakeholders
Effective verbal/written communication skills
Benefits
Generous medical, dental, and vision plans
401K retirement plans and company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
Support you 100%
Company
ICW Group
ICW Group Insurance Companies is a top-tier, national, multi-line Property & Casualty insurance company, providing comprehensive coverage to safeguard our customers’ world.
1001-5000 employees
H1B Sponsorship
ICW Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (24)
2023 (18)
2022 (14)
2021 (28)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Rob deViere
Vice President, Head of Distribution & Marketing
Iva Yuan
Chief Actuary, Head of Reserving, Pricing and Product
Recent News
2025-10-09
Company data provided by crunchbase