Calero · 1 day ago
Mobility Support Specialist - US Only
Phoenix, AZ
Full-time
Hybrid
New Grad, Entry Level
$22/hr - $22/hrCalero is the leading technology expense management solution for complex enterprises, and they are seeking a Mobility Support Specialist. In this role, you will provide 1st and 2nd line support for corporate customers' mobile service requests and ensure high-quality service delivery.
Telecom & CommunicationsSoftwareInformation TechnologyTelecommunications
Responsibilities
Provide 1st line support to ensure customers' tickets are answered and processed within SLA
Resolve and supply updates to customers on their incidents and tickets
Maintain a high quality of service
Partner with the Service Operations Team
Handle Customer Phone/Chat and emails
Continuously train in new products to ensure the highest level of support
Qualification
Required
Associate Degree or equivalent experience
Proficient in Microsoft 365 (Word, Excel, Teams and Outlook)
Mobile Device and Service Support experience desired
Queue Management
Navigating knowledge bases for standard operating processes
Customer Service
Help desk experience
Order procurement
Experience working out of a dynamic shared queue
Customer Focused
Attention to detail
Analytical and Problem Solving skills
Ability to work is a fast-paced environment
Ability to prioritize and manage multiple responsibilities
Demonstrates a sense of urgency and ability to meet deadlines
Excellent verbal, written, and non-verbal communication skills
Strong ethics, values, trust, and integrity
High emotional intelligence and critical/forward thinking
Action oriented, results driven, and ensures accountability
Quality decision making
Organizational skills and planning/priority setting
Excellent ability to work collaboratively and confidentially with all levels in the organization
Preferred
Zendesk experience is a plus
Company
Calero
Calero is a provider of Technology Expense Management solutions designed to provide clarity, control, compliance, and cost savings.
Founded in 1995
501-1000 employees
H1B Sponsorship
Calero has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2017-09-13Acquired
2012-01-01Series Unknown
Leadership Team
Darian Hong
Chief Financial Officer
Recent News
solutionsreview.com
2026-01-17
2026-01-16
2025-11-18
Company data provided by crunchbase