Easy Ice · 8 hours ago
Technician III
Mamaroneck, NY
Full-time
Onsite
Senior Level
5+ years expEasy Ice is a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. The Technician III role involves ensuring the optimal performance and reliability of ice machines through proficient cleaning, maintenance, troubleshooting, and installation, while delivering exceptional customer service and fostering positive relationships with clients.
Consumer GoodsManufacturingCommercialConsumer Electronics
Responsibilities
Deliver exceptional service that fosters positive relationships with customers, ensuring they are consistently satisfied with both the quality of service and the performance of their ice machines
Perform thorough repair, maintenance, cleaning, and troubleshooting of ice machines to improve their performance and longevity, thereby reducing the frequency of service calls and emergency ice purchases
Accurately diagnose and resolve technical issues on the first visit, minimizing downtime for customers and enhancing their overall experience
Achieve or exceed performance metrics related to service response times, resolution rates, and customer feedback, demonstrating accountability and commitment to excellence
Demonstrate flexibility in work schedules and adapt to changing operational demands while actively seeking opportunities for personal and professional growth within the field
Clean, maintain, troubleshoot and install Easy Ice equipment, with the goal to increase equipment life and reliability, reduce service calls, and reduce emergency ice purchases
Diagnose machine performance problems or system errors down to the component
Capable of replacing compressors, expansion valves, and any other refrigeration component
Manage on-site, remote, and standard installation, repair, maintenance, and test tasks
Train and mentor less senior technicians as required
Provide service and customer support during field visits with a strong emphasis on building positive relationships with customers
Manage on-site installation, repair, maintenance and test tasks
Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures
Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities
Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service
Manage the pickup and delivery of ice as needed for service calls, ensuring timely and efficient service for customers
Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary
Assist in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards
Ensure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearance
Qualification
Required
High school diploma or general education degree (GED)
5+ years experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment)
EPA 2 Certification
Ability to work a full-time schedule which includes a rotating on-call schedule
Strong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenance
High-energy individual with a positive attitude and strong commitment to customer satisfaction
Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance
Preferred
Vocational/Technical Training preferred
Ability to demonstrate and train hot work
Ability to train torch solder management, safety standards, and procedures
Ability to demonstrate and train refrigeration diagnostics
Ability to demonstrate and train electrical diagnostics
Ability to demonstrate, install, and train operations on all ice machine brands
Adept and ability to train and mentor less experienced technicians
Demonstrate a high level of customer service and de-escalation skills
High level of ability to work and problem solve independently
Working knowledge of mobile tools and applications
Experience in and the ability to demonstrate volt meter operations
Strong communication skills to effectively interact with customers and team members
Problem solving abilities and a proactive approach to addressing repair and maintenance issues
Skills in maintaining organized records and documentation of service activities
Demonstrated track record of delivering highest level of customer satisfaction
Benefits
Competitive pay
Company Vehicle & Cell Phone
Excellent Medical/Dental/Vision/Group Life
401k Company Match
PTO and Holiday Pay
Fitness Membership Reimbursement
Hands on experience that promotes a growth-oriented culture
Personal growth opportunities which encourages employees to “think outside the box”
Challenging and meaningful work that fosters learning and development
Fun fast-paced company culture and work environment
Collaborative team environment to support and mentor each other
Company
Easy Ice
Easy Ice is the smartest way to get a commercial ice machine. We are the only national company that 100% guarantees you will never run out
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$20MKey Investors
Saratoga Investment
2020-01-09Acquired
2014-02-09Series Unknown· $20M
2013-03-29Debt Financing
Leadership Team
Scott Buttz
Chief Executive Officer
John Mahlmeister
Co-Founder and Chief Operating Officer
Recent News
2025-12-01
2025-11-11
2025-10-02
Company data provided by crunchbase