DHL Supply Chain · 11 hours ago
Customer Service Specialist
Monaca, PA
Full-time
Onsite
Entry Level
$68K/yr - $68K/yr
1+ years expDHL Supply Chain is one of the world’s largest logistics companies, offering endless opportunities for growth. The Customer Service Specialist will ensure the delivery of consistent operational processes and results for a specific customer account, acting as the primary point of contact and monitoring service levels.
LogisticsDeliverySupply Chain Management
Responsibilities
Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site
Assist Business Development Manager with account growth strategy
Create / Ensure customer contract requirements are clear, correct and executable
Monitor service levels on site to ensure that performance statistics meet customer and company requirements
Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP’s, etc.)
Champion Continuous Improvement Process initiatives across customer sites
Ensure the transfer of best practices across customer sites
Execution of on-site Customer projects / strategic initiative(s) as assigned by management
Qualification
Required
High School Diploma, required
1-2 years in an administrative or similar role, required
Preferred
Bachelor's Degree, preferred
2 years of Logistics industry experience, preferred
Benefits
Affordable medical, dental, and vision coverage available beginning on your 30th day
PTO program for all associates, including paid holidays and vacation
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities
Company
DHL Supply Chain
DHL Supply Chain is a logistics specialist that provides warehousing, transportation, and integrated services components.
Founded in 1969Westerville, Ohio, USA
10001+ employees
H1B Sponsorship
DHL Supply Chain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (37)
2023 (41)
2022 (27)
2021 (20)
2020 (23)
Funding
Current Stage
Late StageTotal Funding
unknown2005-12-14Acquired
Leadership Team
Hendrik Venter
Chief Executive Officer
Orkun Saruhanoglu
CEO Middle East & Africa
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-12
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2026-02-11
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