Forum Communications Co. · 19 hours ago
Remote Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $18/hrForum Communications Company is a family-owned media and technology company that has been providing trustworthy, quality journalism and business solutions since 1878. The role involves providing exceptional assistance to subscribers regarding service inquiries and billing of memberships for FCC sites and papers.
PublishingMedia and EntertainmentNews
No H1B
Responsibilities
Help to identify product improvement opportunities by capturing customer feedback to collaborate with different teams to drive potential change
Provide daily support to members who need assistance with their online subscription
Gather the customer's information and determine the issue by evaluating and analyzing the issue
Stay current with system information, changes, and updates
Effectively share best practices and experiences with colleagues
Keep accurate records of subscribers’ service by utilizing software systems
Accurately input customer payments and other information such as vacation stops, change of address, digital and print subscription starts
Help subscribers maximize the benefits of their membership and demonstrate the value of the FCC sites by matching interests and requirements to content, tools, and features
Handle phone inquiries and address complaints from company stakeholders in a pleasant, polite, and efficient manner
Maintain confidentiality of members and adhere to PCI compliance practices
Assist members in troubleshooting access difficulties to our online platform
Daily computer processing and other duties as assigned
Qualification
Required
Proven experience in a customer service role, preferably within the media, publishing, or subscription-based industry
Strong technical aptitude with computers, browsers, mobile devices, and operating systems (Windows, macOS, iOS, Android) is required
Experience working in multiple software programs simultaneously, including CRM systems, subscription management tools, and ticketing platforms
Ability to troubleshoot and resolve issues related to online subscriptions, digital access, logins, password resets, billing, and streaming services
Comfortable assisting customers with website navigation, mobile apps, and digital content access
Basic understanding of streaming technology, account authentication, and common connectivity issues
Strong problem-solving skills with the ability to explain technical solutions in clear, customer-friendly language
Excellent verbal and written communication skills with a professional, empathetic approach
Ability to multitask, manage time effectively, and handle a high volume of customer interactions
Willingness and ability to learn new systems, tools, and technologies as digital products evolve
Benefits
Health, dental, and vision packages
Company paid short term disability and life insurance coverage
Critical illness, accident, and hospital indemnity coverage options
Paid maternity and parental leave
Retirement benefits
Generous PTO and paid volunteer hours
Company
Forum Communications Co.
At Forum Communications Company, our legacy is deeply rooted in harnessing the power of communication to connect and inform people in the communities we serve.
Founded in 1878
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rodney Holm
Vice President Of Technology
Recent News
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Company data provided by crunchbase