USAA · 16 hours ago
Digital Technical Product Manager Senior – Life Company Digital eCommerce Acquisition
Phoenix, AZ
Full-time
Hybrid
Senior Level
$114K/yr - $218K/yr
6+ years expUSAA is committed to empowering its members to achieve financial security through exceptional service and products. The Senior Digital Technical Product Manager will lead the discovery, delivery, and performance of digital products for LifeCo, collaborating with cross-functional teams to enhance the digital shopping experience for life insurance.
FinanceBankingProperty & Casualty InsuranceVenture CapitalFinancial ServicesInsurance
No H1B
Responsibilities
Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance
Translates Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy
Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.)
Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts
Continuously leverages advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs
Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements
Leads cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities
Prepares compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership
Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products
Begins to bring in “big picture” thinking and seeks to drive clarity among team and stakeholders
Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management
Serves as a resource to team members and assists with on-boarding new employees
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of relevant experience without bachelor's degree)
6 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing
Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership
Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment
Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods
Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods
Preferred
US military experience through military service or a military spouse/domestic partner
5+ years of digital, technology, and product management experience within digital or omnichannel acquisition and deepening environments, with a proven track record of delivering results across complex matrixed organizations
Strong knowledge of digital, technology, and omnichannel strategy, including experience with experience‑design principles, roadmap creation, technical requirements gathering and documentation, and competitive analysis
Hands-on experience with product analytics, with the ability to interpret data, extract insights, and translate findings into informed product decisions
Exceptional communication skills, with the ability to translate complex concepts for both technical and non-technical audiences and influence stakeholders at all organizational levels
Experience working in Lean Management or Agile methodologies; certification or formal training preferred
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
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