Tellus Solutions, Inc · 2 weeks ago
SaaS Platform Administrator
Waterford, MI
Full-time
Onsite
Senior Level
5+ years expTellus Solutions, Inc is seeking a SaaS Platform Administrator to oversee the administration and maintenance of the ServiceNow platform. The role involves supporting various service processes, collaborating with users to enhance workflows, and staying updated on new features for continuous improvement.
SoftwareInformation TechnologyProfessional ServicesInformation Services
Responsibilities
The primary responsibility of the ServiceNow Administrator is for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform
This will include supporting processes like Incident, Problem, Change, CMDB, Discovery, Asset, Service Catalog, Knowledge, Service Portal, Performance Analytics and other service modules. In addition to support functions, the ServiceNow Administrator performs design and implementation tasks such as; requirements gathering, configuration, integration and testing
The Administrator partners with users to create/modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation
The Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement
Qualification
Required
5+ years of hands on experience administering ServiceNow
Excellent problem solving skills
Strong written and verbal communication skills
Company
Tellus Solutions, Inc
Founded in 2005, Tellus Solutions, a Minority-owned firm has been delivering AI, ML, IT solutions to medium and large partners.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sara Jain
Co-Founder
Company data provided by crunchbase