Rivian · 17 hours ago
Sr. Service Quality Engineer
US-IL-Normal
Full-time
Onsite
Mid, Senior Level
$98K/yr - $123K/yr
3+ years expRivian is an automotive company focused on electric vehicles, and they are seeking a Sr. Service Quality Engineer to enhance the quality and reliability of their products. The role involves acting as the voice of the customer, leading investigations into product issues, and collaborating with technical teams to ensure high-quality standards are met.
Electric VehicleTransportationManufacturingAutomotive
Responsibilities
Utilize advanced data analytical techniques on field warranty data, Field Product Reports, social media and Lemon Law cases to proactively identify and escalate emerging product issues and trends
Support PDI and represent Service organization for new product launches, ensuring early detection and containment of new model quality concerns while acting as the voice of the customer
Identify and prioritize top PDI issues, partnering with key issue owners to drive swift resolution and corrective actions
Monitor and analyze PDI performance metrics over time, providing visibility into quality trends and the effectiveness of improvement initiatives
Triage Field Product Reports by evaluating the failure mode, severity, and safety/compliance risks, working directly with appropriate teams to implement solutions and authorize component failure analysis, engineering investigations and containment actions
Actively participate in and drive cross-functional technical reviews and problem-solving sessions relating to product quality concerns
Identify and support the implementation of process improvements across Manufacturing, PDI, and Service Operations to directly enhance product quality
Maintain and execute quality validation drive protocols for Lemon Law repurchased vehicles to validate repair effectiveness and ensure vehicles meet all quality standards for resale, preventing repeat repurchases
Provide technical expertise and data analysis to support investigations and escalations related to Lemon Law vehicle repurchase claims
Guide the execution of Field Service Actions by providing technical insights and lessons learned from applicable Engineering Investigations
Qualification
Required
Bachelor's degree in Engineering (e.g., Mechanical, Electrical, Automotive), Automotive Technology, or a closely related technical field is required
Requires 3-5 years of experience within an automotive quality or service support organization, specifically managing technical feedback loops between field operations and design engineering teams
Ability to collect, analyze, and interpret complex field data (warranty claims, Field Product Reports) to identify emerging trends
Demonstrated ability to manage many different issues concurrently and prioritize based on impact and urgency
Technical understanding of automotive systems (e.g., electrical, mechanical, software) and vehicle diagnostics
Ability to properly identify product liability concerns
Knowledge of Federal Motor Vehicle Safety Standards (FMVSS) and their application to vehicle design, manufacturing, and recall processes
Prior experience in automotive quality, reliability engineering, manufacturing, or field service operations
Excellent written and oral communication skills to explain complex problems to a vast audience
Possesses passion to provide exceptional customer service and ownership experience
Willingness to work in a strong cross functional environment
Ability to stand, sit, or walk for 8-10 hours per day
Required to communicate using phone and/or e-mail
Ability to view, read, and interpret documents
Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations
Preferred
Experience in SQL, Python, JIRA, Smartsheet, Google Drive, and Excel is a plus
ASE Certifications (A1-A8) are preferred but not required
Benefits
Annual performance bonus
Equity awards
Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan
Employee Stock Purchase Program
Company
Rivian
Rivian is an automotive technology company that develops products and services to advance the shift to sustainable mobility.
10001+ employees
H1B Sponsorship
Rivian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (70)
2023 (54)
2022 (79)
2021 (21)
Funding
Current Stage
Public CompanyTotal Funding
$21.93BKey Investors
Volkswagen GroupUS Department of EnergyIllinois Department of Commerce & Economic Opportunity
2025-06-30Post Ipo Equity· $1B
2024-11-25Post Ipo Debt· $6.6B
2024-05-02Grant· $827M
Leadership Team
Robert Scaringe
Chief Executive Officer
Claire McDonough
Chief Financial Officer
Recent News
2026-02-13
Company data provided by crunchbase