Stampli · 1 day ago
Customer Experience Manager (ERP)
CA, Mountain View, US
Full-time
Hybrid
Mid, Senior Level
$145K/yr - $155K/yr
4+ years expStampli, a leader in B2B SaaS and fintech innovation, is seeking a CX Manager who provides significant added value through deep issue analysis and technical expertise. This role is responsible for ensuring that complex customer challenges are diagnosed, prioritized, analyzed, and resolved, acting as a strong 3rd level of support between Customer Success, product, and Engineering.
Artificial Intelligence (AI)AccountingPaymentsBilling
Responsibilities
Serve as the definitive 3rd level of support for complex technical issues, performing deep-dive diagnostics on ERP integrations and P2P workflows to resolve problems that go beyond standard support capabilities
Analyze incident tickets and system behavior to identify root causes, providing technical guidance and structural solutions that reduce the need for unnecessary R&D or Product escalation
Act as the execution bridge between Customer Success, Product, and Engineering to ensure customer priorities are technically aligned, owned, and delivered
Manage high-stakes customer escalations and crisis situations by providing clear technical ownership, structured communication, and follow-through until resolution
Use data and customer signals to identify critical technical risks early, preventing important integration work from stalling
Distinguish true technical critical issues from noise, escalating with intent and ensuring clear technical ownership
Qualification
Required
4+ years of hands-on experience in end-to-end ERP / Financial Systems implementation projects, as implementor or lead of UAT, from start to successful go-lives
Comprehensive understanding of business processes, specifically within the Procure-to-Pay (P2P) lifecycle
3+ years of experience managing high-stakes customer escalations, potentially via 'war rooms' or in major transformation programs
Strong ability to collaborate with external 3rd party consultants and development teams through all phases until release
Experience operating effectively in high-stakes, dynamic environments with a 'do-what-it-takes' spirit
Bachelor's degree in Engineering, Business, or a related technical field
Ability to look beyond surface-level requests to find the underlying technical or process-driven root cause
Highly analytical with an ability to tackle complex problems in a structured and organized way
Clear, structured communication across both technical (Engineering) and non-technical (Customer Success) audiences
Comfortable influencing senior stakeholders and technical teams through data-backed analysis and expert domain knowledge
Excellent judgment in high-pressure situations, quickly identifying what is truly critical for system stability
Preferred
Significant experience integrating ERP and accounting systems with external SaaS platforms
Familiarity with AI technologies, machine learning & LLM concepts, and practical experience applying AI into daily operations
Benefits
Full medical, dental, and vision insurance
401(k) + employer match
Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows
Opportunities and development for career and personal growth
Strong and experienced leadership that supports your growth and success
An open-concept, modern workspace within an inclusive and dynamic scale-up culture
Company
Stampli
Stampli is an accounts payable automation platform simplifying invoices, approvals, and payments.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$145.7MKey Investors
Blackstone GroupInsight PartnersSignalFire
2023-10-03Series D· $61M
2021-05-12Series C· $50M
2019-10-30Series B· $25M
Leadership Team
Eyal Feldman
CEO and Co-Founder
Ofer Feldman
Co Founder & CTO
Recent News
2025-11-19
2025-11-08
PR Newswire
2025-10-17
Company data provided by crunchbase