Darwin's Natural Pet Products · 8 hours ago
Customer Service Representative I
Tukwila, WA
Full-time
Hybrid
Entry Level
1+ years expDarwin’s Natural Pet Products is seeking a Customer Service Representative to deliver above and beyond customer service to all Darwin’s Customers, Vendors, and Teammates. The role involves responding to customer inquiries via phone and email while providing accurate information about products and services.
E-CommerceConsumer GoodsHealthcarePetLogisticsAnimal FeedFood DeliveryHealth Care
Responsibilities
Answer Customer questions and provide accurate information regarding Darwin’s Subscription Service and product offers
Prioritize customer phone calls and emails
Provide menu consultation for prospects, members, and their pets
Resolve Customer issues and de-escalate
Adhere to daily/weekly/monthly work schedule for phone, on queue, break, and lunch periods, while being flexible to change as objectives of the department dictate
Perform warehouse pick-up
Organize and prioritize personal workload to meet department objectives and standard of service expectations
Complete standard assignments and special projects efficiently and in a timely manner with limited supervision
Increase personal knowledge base as it pertains to Darwin’s Products and Services
Qualification
Required
High School Diploma and training or college coursework, with one to three years Customer Service experience, or equivalent amount of education and experience
Professional language skills: ability to communicate clearly both orally and in writing
Strong computer skills, keyboard skills, and previous experience with Customer Database
Ability to keep accurate records, document conversations, and actions with strong attention to detail
Good Math skills: able to accurately compute credits and refunds as well as pet feeding calculations
Strong work ethic, both independently and within a team
Ability to be diplomatic, and to deal with many types of people
Ability to maintain composure under pressure
Ability to change between tasks with dexterity and accuracy
Ability to accept responsibility and direction, and to deliver on deadlines
Complete job duties, special projects, and departmental assignments within the allotted time frame
Ability to lift 50 lbs for warehouse pick up
Company
Darwin's Natural Pet Products
Darwin's Natural Pet Products offers nutritious and healthy raw pet food along with free home delivery services.
11-50 employees
Funding
Current Stage
Early StageRecent News
EIN Presswire
2025-06-27
EIN Presswire
2025-06-23
Company data provided by crunchbase