Rain Bird Corporation · 16 hours ago
Customer Service Representative
Tucson, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expRain Bird Corporation is looking for a detail-driven, proactive Customer Service Specialist to support their U.S. and international distributor and retailer network. This role involves customer service, sales and marketing support, ERP administration, international logistics coordination, and data analysis, with strong development potential for future opportunities in related functions.
Consumer Goods
Responsibilities
Deliver exceptional customer service to domestic and international partners
Partner with Marketing, Sales, Supply Chain, and other internal teams to advocate for customer needs
Coordinate international shipping requirements with distribution centers
Prepare and apply country-specific documentation (commercial invoices, shipper’s letters of instruction, export controls, certificates of origin, trade agreements such as USMCA, etc.)
Review international letters of credit for viability and risk mitigation
Support export traffic management, including freight routing, consolidation, documentation, and communication with brokers and carriers
Manage all system setup related to order-to-payment processes in the ERP
Lead or support complex order entry, billing processes, and system improvement projects
Use expert level Microsoft Excel skills to refine data, build reports, and support business decisions
Conduct data mining, analysis, queries for pricing, and business intelligence reporting
Lead or contribute to special projects across customer service and operations
Cross-train and occasionally serve as backup for other customer support areas
Apply excellent judgment in ambiguous situations and take initiative to resolve issues
Qualification
Required
2–3 years' experience in one or more areas: customer service, order processing, MIS, supply chain, accounting/bookkeeping, internal/field sales, ERP systems, or entry-level product marketing
Bachelor's degree in Marketing, Business, MIS, or related field strongly preferred
Strong written and verbal communication skills
Highly organized, able to manage multiple priorities effectively
Self-starter with strong problem-solving abilities
Preferred
Master's degree in Marketing, Business, MIS, or related field
3–5 years of international logistics experience
Knowledge of irrigation products or related industries
Experience working collaboratively in team environments; leadership experience a plus
Company
Rain Bird Corporation
Rain Bird Corporation, based in Azusa, California is the world's leading manufacturer and provider of irrigation products and services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nickolas Kaleyias
Chief Financial Officer
Yoshiya Watanabe, CSCP
DC Operations Manager
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