Cox Enterprises · 11 hours ago
Vehicle Operations Logistics Specialist II (Manheim)
Riverside CA
Full-time
Onsite
Mid Level
$16.59/hr - $24.86/hrCox Automotive is a leading company transforming the automotive industry through technology and exceptional service. They are seeking a Vehicle Operations Logistics Specialist II to manage client communications, resolve issues, and maintain documentation while ensuring high standards of service and process improvement.
Telecom & CommunicationsDigital MediaMedia and EntertainmentAdvertisingBroadcastingTelecommunications
No H1B
Responsibilities
Become proficient in all knowledge base requirements in order to resolve clients’ needs as efficiently as possible
Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data
Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
Manage inbound calls, emails and texts in a timely and efficient manner
Identify client needs, research issue and provide solutions and/or alternatives
Build sustainable relationships and engage clients by providing best-in-class service
Meet and/or exceed established verification guidelines and key performance criteria
Work closely with our peers and BPO partners to deliver on client SLAs
Work across the organization as needed to resolve requests and correct issues/problems
Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained
Identify areas of process improvement
Effectively communicate
Perform other duties as deemed necessary by management
Qualification
Required
Become proficient in all knowledge base requirements in order to resolve clients' needs as efficiently as possible
Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data
Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
Manage inbound calls, emails and texts in a timely and efficient manner
Identify client needs, research issue and provide solutions and/or alternatives
Build sustainable relationships and engage clients by providing best-in-class service
Meet and/or exceed established verification guidelines and key performance criteria
Work closely with our peers and BPO partners to deliver on client SLAs
Work across the organization as needed to resolve requests and correct issues/problems
Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained
Identify areas of process improvement
Effectively communicate
Perform other duties as deemed necessary by management
Excellent oral and written communications skills, particularly in a phone, email, SMS or chat context
Effective time management
Attention to detail and follow-through
Demonstrated ability to adapt in a changing environment
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
Demonstrated experience being a customer-focused, service-oriented professional
To be employed in this role, you'll need to clear a pre-employment drug test
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
Founded in 1898
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase