Fluidstack · 1 day ago
Datacenter Operations, Network Technician Lead
Buffalo, NY
Full-time
Onsite
Mid, Senior Level
$100K/yr - $180K/yr
3+ years expFluidstack is building infrastructure for abundant intelligence, partnering with top AI labs and enterprises. They are seeking a Datacenter Operations Technician Lead to serve as the on-site specialist for network and structured cabling issues, ensuring rapid resolution of incidents that impact customer workloads.
Artificial Intelligence (AI)SemiconductorCloud ComputingSoftwareInformation TechnologyCloud StorageGenerative AIGPUMachine LearningPrivate Cloud
Responsibilities
Serve as the Tier 2 escalation point for network and cable plant incidents reported by customers or detected through monitoring
Troubleshoot, diagnose and resolve physical layer issues including fiber faults, transceiver failures, patch panel problems, and cable plant defects. Lead your local team beyond troubleshooting maturing to process and metrics operations as we build automated diagnostics and repair
Perform fiber inspection, cleaning, testing, and light-level validation to identify and remediate connectivity issues
Participate in the testing and deployment of automated diagnostic and repair tools, serving as a liaison to Network Operations, NRE, and Network Automation teams. Lead onsite pilots, provide constructive feedback, monitor and enforce adoption of tooling systems
Execute structured cabling repairs including re-patching failed runs and coordinating with Infrastructure Deployment for complex remediation
Run post-repair validation tools to confirm device connectivity, LLDP neighbor relationships, and acceptable optical power levels
Interpret basic network diagnostics — including light levels, interface status, and neighbor discovery — to validate that physical repairs have restored expected connectivity
Document incidents thoroughly and escalate to Network Operations with clear problem statements when issues require logical-layer or deeper investigation
Maintain awareness of site topology and cable plant documentation to accelerate fault isolation
Collaborate with other Tier 2 teams in other regions, developing best practices
Build and manage dashboards and views in ticketing systems, providing insights and guidance on workload
Collaborate with Tier 1 technicians and provide guidance on network/ICT triage to reduce unnecessary escalations
Qualification
Required
3+ years of hands-on experience in datacenter environments with a focus on structured cabling, fiber infrastructure, or network hardware support
Proficiency with fiber troubleshooting tools: Visual Fault Locators (VFL), optical power meters, light sources, and fiber inspection scopes
Understanding of fiber types (single-mode, multi-mode), connector standards, and acceptable light-level thresholds for datacenter optics
Familiarity with structured cabling standards and best practices for fault identification and remediation
Ability to interpret basic network interface diagnostics — including link status, optical power readings, and LLDP/neighbor information — without requiring deep protocol-level troubleshooting
Strong documentation and communication skills; able to write clear escalation summaries for remote engineering teams
Willingness to relocate to an assigned datacenter site
Preferred
Experience with OTDR (Optical Time-Domain Reflectometer) for fiber fault localization
BICSI Installer 1 or Installer 2 certification
CCNA or equivalent foundational network certification
Experience supporting high-density compute environments (GPU clusters, HPC, AI/ML infrastructure)
Familiarity with DCIM platforms and cable plant documentation systems
Prior experience in a tiered support model with clear escalation workflows
Exposure to high-speed optics (100G, 400G, 800G) and associated transceiver technologies
Experience with SQL and JQL building dashboards for operations management and visibility
Experience with Arista, Juniper, Sonic, Cisco CLI and operating systems
Benefits
Retirement or pension plan, in line with local norms.
Health, dental, and vision insurance.
Generous PTO policy, in line with local norms.
Company
Fluidstack
FluidStack is an AI cloud platform for frontier labs and startups.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$450MKey Investors
Seedcamp
2026-01-22Undisclosed· $450M
2025-06-01Undisclosed
2024-10-01Private Equity
Leadership Team
Gary Wu
CEO, Co-Founder
Recent News
2026-02-13
2026-02-12
2026-02-03
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