Thrive Pet Healthcare · 11 hours ago
Veterinary Client Service Representative
Redmond, WA
Part-time
Onsite
Entry Level
$20.82/hr - $21/hr
1+ years expThrive Pet Healthcare is seeking an experienced Part-Time Veterinary Client Service Representative to join their team at Redmond Kirkland Animal Hospital. The role involves providing excellent client service, managing appointment scheduling, and assisting with animal care inquiries.
HealthcareHospitalPetHealth CareMedicalVeterinary
Responsibilities
Receive telephone and personal callers, screen those that are handled by other staff members and take care of routine calls
Check email communications throughout day and respond/save accordingly
Follow established hospital policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms
Determine nature of injury/illness and attempt to reassure distressed pet owners
Determine whether immunizations/tests are current
Recommend update of necessary immunizations/tests to clients
Schedule appointments for the appropriate department after obtaining all necessary data concerning the animal and owner
Collect client fees, make change, assist in making count of cash box
Perform over-the-counter selling of specialty merchandise comprised of animal grooming aids and sundry veterinary items
Exercise a technical knowledge of products sold and demonstrate salesmanship abilities
Assist in the updating of client files; prepare and mail thank you cards and 'welcome aboard' cards
Follow-up with clients when clinic records indicate no recent visits; determine whether other veterinary facilities have been used or whether the client still owns the animal(s)
As required, enter data into the computer system, retrieve and modify stored records
Daily Cleaning and Sanitation of Clinic Lobby to be done daily
Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient’s condition, and compiling and submitting data on patients treated
Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alpha, numeric or subject matter headings
Personal contacts are with animal owners affected by a variety of problems, visitors and other staff members
Qualification
Required
Experience in veterinary hospital setting required
Education equivalent to the completion of the 12th grade or GED
Knowledge of general office practices and procedures, Client Care Specialist (receptionist) duties, and telephone techniques
Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment
Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records
Ability to complete assigned tasks in the time allotted without direct supervision
Demonstrated ability to show empathy toward clients and treat animals with respect and compassion
Excellent interpersonal communication skills
A commitment to outstanding client service
Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance
Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day
Preferred
Knowledge of veterinary medical terminology and procedures and general computer skills
Ability to type 45 words per minute and use a 10-key adding machine
At least 1 year experience in an office or medical environment, with increasing responsibilities
Company
Thrive Pet Healthcare
Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.
5001-10000 employees
H1B Sponsorship
Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$386MKey Investors
TSG Consumer Partners
2025-03-31Debt Financing· $350M
2023-07-12Private Equity· $36M
Leadership Team
Tad Stahel
Chief Executive Officer
Joseph Mazzarella
Chief Technology Officer
Recent News
2025-11-21
Company data provided by crunchbase