LingaTech · 10 hours ago
Desktop Support Technician
Harrisburg, PA
Full-time
Hybrid
Mid, Senior LevelLingaTech is seeking a Desktop Support Technician to provide advanced incident management and hands-on technical support for desktop hardware, software, and network connectivity. This role involves delivering both onsite and remote support services, ensuring executive-level technical assistance, and collaborating with user account management teams to maintain secure and reliable IT operations.
SoftwareInformation TechnologyWeb Development
Responsibilities
Provide incident management support by troubleshooting desktop hardware, software, network connectivity, printers, scanners, and related peripherals
Deliver advanced support for Windows and Mac operating systems, Microsoft O365 applications, COTS software, and internally developed applications
Install, configure, test, and support Wi-Fi, VPN, VDI environments, desktop software, and endpoint devices
Perform remote troubleshooting and resolution using remote-control tools when onsite visits are not required
Image desktops and laptops using SCCM and manage workstation deployments, replacements, and hardware distributions
Set up and support wireless workstations and resolve VPN and VDI connectivity issues
Coordinate with vendors to facilitate onsite hardware repairs and equipment servicing
Provide technical support for conference room video technology and collaboration tools
Create, modify, and manage user and resource accounts in Active Directory, including password resets and distribution list updates
Utilize ServiceNow (or similar asset management systems) to log, track, and resolve incidents and manage IT assets
Use user provisioning systems to add, remove, and modify user accounts and access privileges
Research and recommend modern technologies to improve system performance, reliability, and customization based on business needs
Serve as an independent project lead or act as a senior technical resource for the Incident Management Support Team as required
Deliver dedicated, high-level technical support to executive leadership
Provide professional customer service support via phone, remote session, and onsite visits
Maintain organized documentation of support activities and ensure adherence to service standards and procedures
Lift, transport, and deploy IT equipment as necessary
Work effectively both independently and collaboratively within a team environment while maintaining professionalism and composure under pressure
Qualification
Required
Demonstrated knowledge and hands-on experience using ServiceNow or a comparable IT asset management system
Expert-level knowledge and practical experience supporting Windows operating systems and Microsoft O365 Office products
Strong customer service orientation with excellent written and verbal communication skills
Solid knowledge of desktop hardware, including printers, scanners, and video/conferencing equipment
Working knowledge of software installation, configuration, and support across enterprise environments
Experience imaging and deploying workstations using SCCM
Excellent troubleshooting, problem-solving, and organizational skills with the ability to manage multiple priorities
Ability to lift and transport boxes and IT equipment as required
Proven ability to work both independently and collaboratively within a team environment
Hands-on experience setting up, installing, and supporting VPN connectivity
Experience creating and modifying resource accounts, managing distribution lists, and performing password resets in Active Directory
Knowledge of wireless workstation setup, configuration, and support
Company
LingaTech
LingaTech offers data analytics, web development, software development, and security services.
Founded in 2012
51-200 employees
H1B Sponsorship
LingaTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Kathir Ramalingam
President and CEO
Brian Kapp
Chief Technology Officer
Company data provided by crunchbase