Drive DeVilbiss Healthcare · 12 hours ago
Technical Training Associate
Somerset, PA, US
Full-time
Onsite
New Grad, Entry LevelDrive DeVilbiss Healthcare is a leading manufacturer of medical products with a strong track record of growth. The Technical Training Associate is responsible for developing and implementing training programs that enhance product knowledge and troubleshooting skills for various stakeholders including the service group and external customers.
Medical DeviceHealthcareHealth CareMedical
Responsibilities
Responsible for training program development and presentation. This includes communication programs or customer interfaces with coordinated leadership to deliver identified results (associate growth, customer satisfaction, sales growth, competitive positioning, etc.). Service training – develop and help coordinate on-site training, training videos, webinars, service manuals, technical bulletins, etc. to convey product knowledge to internal Associates and external customers/service partners. Travel may be required within the U.S. and Internationally
Assist the repair department in processing unit Service Orders and Customer Estimates. Periodic customer contact may be required to handle unit exceptions, warranty denials, or customer abuse issues
Respond to customer inquiries for elevated technical product support and troubleshooting and general questions
Attend product development meetings, quality control reviews, and manufacturing discussions as required to remain current on new unit designs, existing quality issues, and ongoing sustaining engineering efforts
Adhere to all policies, guidelines, and procedures, such as GMP, HACCP, and work and safety rules
Additional tasks may be assigned as needed
Qualification
Required
Ability to gain a complete understanding of all products, policies, and procedures within the DeVilbiss portfolio and Quality Management System (QMS) is required
A detailed understanding of all unique components is required (electronics, product troubleshooting, disabilities, etc.)
Understanding of how our products can be used to improve quality of life
A working knowledge of competitive products and/or market dynamics
Solution-oriented, able to think 'big-picture', takes initiative, willing to share knowledge and skills and seek new ways to teach and learn
Able to articulate the company mission, and to 'position' our company and products for competitive advantage with customers
Demonstrates a consistently positive attitude with the ability to influence others
Contributes consistently to incremental improvement through ideas and personal leadership
Strong computer skills with experience working in MS Office (Excel, Word, PowerPoint)
Able to read and comprehend (in English) simple and complex instructions, short correspondence, and memos
Ability to add and subtract two-digit numbers, multiply and divide in all units of measure using whole numbers, common fractions, and decimals is required
High school diploma or GED equivalent required
Preferred
Experience in product technical support, including troubleshooting
Familiarity with the setup and repair of various mechanical and electrical gauges and equipment such as multi-meters, pressure/vacuum gauges, oxygen analyzing equipment, smart phone apps
Prior experience in the repair or setup of oxygen concentrators or other home-medical equipment
Experience with technical writing, technical bulletins
Public speaking, training experience
Experience with computers, smart phones, applications
Spanish language skills are a plus
Benefits
Competitive Benefits
Paid Time Off
401(k) Savings Plan
Company
Drive DeVilbiss Healthcare
Drive Medical is committed to delivering superior products to the market, with a strong emphasis on innovation and design.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$115M2025-10-16Acquired
2013-10-08Debt Financing· $115M
Leadership Team
Derek Lampert
Chief Executive Officer
Thomas Antonio
Vice President of Financial & CFO
Recent News
GlobeNewswire
2026-01-07
2025-11-07
Company data provided by crunchbase