All Surfaces · 1 day ago
Customer Support Representative
Wood Dale, IL
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $21/hr
0+ years expAll Surfaces is one of the nation’s leading distributors for flooring and sundries, committed to their Core Values. The Customer Support Representative is responsible for processing customer orders and providing excellent customer service to meet their needs.
ConstructionCustomer ServiceManufacturingBuilding Material
No H1B
Responsibilities
Answer incoming calls and emails to follow up on customer questions and concerns
Coordinate special deliveries, orders, and requests
Edits orders received for price and nomenclature
Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer
Writes or types order forms, or enters data into the computer, to determine the total cost for the customer
Provides timely and accurate information to incoming customer order status and product knowledge requests
Processes customer orders/changes/returns according to established department policies and procedures
Works closely with the warehouse for any order discrepancies and inventory issues
Partners with the sales team to meet and exceed customer service expectations
Carry out other duties and responsibilities as may be assigned or required
Qualification
Required
High School Diploma or equivalent degree
0-2 years of experience in a customer service environment
Familiarity with Microsoft Office Suite
Proficient with the English language
Strong phone contact handling skills and active listening skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Able to work in a general office environment, Monday-Friday
Be able to pass a background check and drug test for pre-employment screening
Legally permitted to work in the United States
Preferred
Experience working with an ERP system is not required but is a plus
Company
All Surfaces
All Surfaces is a flooring distributor supplying floor coverings, installation materials, tools, and support to contractors and retailers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John DeYoung
CEO
Keith Anderson
Chief Commercial Officer (CCO)
Company data provided by crunchbase