New York City Bar Association · 14 hours ago
Senior Programs Associate / Customer Relations Representative
New York, NY
Full-time
Hybrid
Mid, Senior Level
$52K/yr - $54K/yr
1+ years expThe New York City Bar Association is a voluntary association of lawyers and law students focused on promoting excellence in the legal profession. They are seeking a Senior Programs Associate / Customer Relations Representative to provide administrative and technical support for online programs and to deliver outstanding customer service to members and clients.
Non ProfitAssociation
No H1B
Responsibilities
Set up, configure and handle modifications to in-person and online programs using software applications and databases
In conjunction with ITS and the department head, assist with upgrades, training, and provide internal and external technical support to ensure the high performance, integrity and reliability of online programs
Assist with generating online usage reports, polls, and surveys, tracking attendance, and providing certificates of attendance to attorneys for accredited states
Maintain effective communication with all online web partners
Create, maintain and send program documents to online web partners for live webcast/webinars and on-demand programs. Upload program documents for live webcast/webinar, groupcasts and on-demand programs
Track and maintain accurate monthly accreditation reports for live webcast and on-demand programs. Assist with the preparation of monthly and annual CLE reports
Create value for the City Bar member and customer by providing exceptional customer service
Handle heavy volume of customer service calls and emails
Identify and access customer’s needs to achieve satisfaction and build relationships
Attract potential members by proactively suggesting information about our benefits, services and products
Provide in-take of membership requests, small law firm transactions, CLE, other programs and event registrations by phone visits, or email
Understand membership benefits, policies, qualifications and its various categories, MCLE requirements and CLE policies
Oversee day-to-day in person and online program operations and provide logistical and operational support during programs and events
Accurately process credit card and check payments, refunds and cancellations for membership, programs and events
Qualification
Required
Associate level degree or higher, or equivalent experience
Minimum 1 ½ years of experience in a customer service environment
Can successfully work collaboratively as part of a team as well as independently; team player
Excellent communication skills, both verbal and written
High attention to detail, adherence to deadlines, strong judgment
Ability to manage multiple projects and meet deadlines
Self-motivated and able to assume responsibility and work autonomously in a professional and results-oriented manner
Ability and desire to provide excellent customer service
Strong computer skills including Microsoft Office Suite; willing to embrace new technology
Flexibility to work evening hours and early mornings, when needed for programs held before and after general work hours
Candidates must be authorized to work in the United States. We are not able to sponsor visas for this position
Preferred
Experience with iMIS, Freestone, HTML, a plus
Benefits
Generous paid time off (vacation, personal, sick time, holidays including closing between Christmas and New Year’s day this year, day off each year for volunteer work, extra time off in the summer)
Choice of medical plans (some offered at almost no charge to employee)
Dental
Vision
401K
Life insurance
Commuter benefits program
Employee Assistance Program
Short-term/long-term disability insurance
Employee discounts
And more!
Company
New York City Bar Association
New York City Bar Association offers legal services and enable to search right attorney from it.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Thomas Halter
Chief Administrative Officer
Recent News
Crain's New York Business
2025-10-09
2025-10-06
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