Wipro · 18 hours ago
Desktop Support Engineer 1 1
Atlanta, GA
Full-time
Onsite
New Grad, Entry Level
$24/hr - $26/hrWipro Limited is a leading technology services and consulting company focused on innovative solutions for digital transformation. The Desktop Support Engineer role involves providing expert support for IT infrastructure, managing hardware and software issues, and ensuring optimal user productivity through exceptional desktop support services.
ConsultingSoftwareInformation TechnologyInformation Services
Responsibilities
Deliver advanced hardware support for laptops, tablets, and mobile devices including installation, debugging, and repair
Ensure seamless operation and troubleshooting expertise across Windows 11, Mac OS, iOS, and Android platforms
Manage installation, configuration, and maintenance of critical desk-side productivity tools such as Microsoft Office 365 suite, MS Teams, OneDrive, and Outlook
Provide expert resolution for email client issues, focusing on Outlook configuration and support, ensuring smooth communication for all users
Maintain strong technical knowledge of computer hardware/software systems with continuous updates on emerging technologies
Support data center initiatives and ensure adherence to data governance policies, enhancing system security and operational compliance
Handle network device support including Cisco and other hardware, performing rack and stack operations as well as console enablement to maintain robust network connectivity
Administer IT asset lifecycle management to optimize asset utilization and ensure regulatory and organizational compliance at location level
Enforce compliance policies related to antivirus management, system patching, disk encryption, and user account adherence to maintain a secure IT environment
Collaborate effectively with cross-functional teams to ensure incident resolution within SLA timelines, fostering a client-centric service culture
Document troubleshooting steps, solutions, and system configurations to contribute to the knowledge management system and continuous improvement processes
Qualification
Required
Solid experience in hardware support at Level 2 and Level 3 tiers
Proficiency with both Windows and Mac operating systems alongside mobile platforms like iOS and Android
Hands-on experience with Microsoft productivity tools and conferencing platforms such as Webex and GoToMeeting
Technical acumen in IT asset management, data governance, and network fundamentals
Excellent problem-solving abilities with a passion for delivering results and client-focused solutions
Strong communication skills to effectively interact with users of varying technical backgrounds and cross-departmental stakeholders
Commitment to continuous learning and adaptability in a fast-evolving technological landscape
Proven ability to work collaboratively within a team and independently to manage workload and meet deadlines
Benefits
A full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options
Company
Wipro
Wipro is a technology services and consulting company focused on building solutions that address clients’ digital transformation needs.
Founded in 1945
10001+ employees
H1B Sponsorship
Wipro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2251)
2024 (2251)
2023 (2845)
2022 (2422)
2021 (2837)
2020 (2468)
Funding
Current Stage
Public CompanyTotal Funding
$2.29BKey Investors
Hasham TradersPremji InvestSociete Generale
2025-06-09Post Ipo Secondary· $589.69M
2024-11-08Post Ipo Secondary· $563.71M
2022-11-22Post Ipo Secondary· $31.65M
Leadership Team
Omkar Nisal
CEO, Europe and Member of Wipro Executive Board
Srini Pallia
CEO and Managing Director
Recent News
2026-02-07
Company data provided by crunchbase