Inroads · 19 hours ago
Software Engineer I
Washington, DC
Full-time
Onsite
Entry Level
$95K/yr - $115K/yr
3+ years expInroads is a company that applies data, analytics, technology, research, and content development to create personalized services for communities. The Software Engineer I role involves designing and developing backend solutions using Microsoft Dynamics 365 to improve web-based services for healthcare beneficiaries, collaborating with cross-functional teams to enhance customer support operations.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Design and develop backend Microsoft Dynamics 365 solutions, partnering closely with front‑end designers and staff end‑users (agents) for continuous support and iteration
Optimize and enhance CRM workflows to improve support routing accuracy, reduce manual intervention, and drive measurable efficiency gains
Participate in sustainment/enhancement tasks such as backend CRM maintenance, real‑time performance monitoring, incident response, and security compliance documentation
Build scalable, secure integrations across digital customer support experiences; improve REST APIs and system integrations, quality assurance, and test automation
Develop data transformations and backend services leveraging Microsoft Dataverse; design robust data models, relationships, and business rules
Create and operationalize Power BI datasets and reports/dashboards to inform customer service operations and executive decision‑making
Explore creative applications of authoritative data sources that complement customer service delivery goals, ensuring data lineage and governance
Execute on and contribute to strategy for long-term engineering projects, including advocating for growth in the technical portfolio
Build and/or contribute to an actionable, KPI‑driven roadmap; prioritize work, sequence dependencies, and communicate trade‑offs and impacts
Coordinate cross‑functionally (product, design, data, operations, compliance, and engineering) to shape a larger program and ensure alignment across initiatives
Implement scalable integrations with other digital customer support experiences
Qualification
Required
At least 3+ years of experience in software engineering with an undergraduate degree or higher in a related field with a focus on Microsoft Dynamics
Experience supporting digital services clients or stakeholders for a large population of customers
Hands-on experience with Microsoft Dataverse (data modeling, business rules, security roles) and Power BI (datasets, DAX, report development, governance)
Demonstrated ability to coordinate cross‑functionally and influence program direction; experience shaping and/or contributing to a roadmap
Experience establishing relationships with leaders, stakeholders, and individual contributors in a digital services setting
Experience working in an agile software development environment (Scrum/Kanban), including backlog management and iterative delivery
Ability to diagnose and improve system performance and reliability; familiarity with observability practices (logging, metrics, tracing)
Expertise with using GitHub, Jira, and Azure (e.g., Azure DevOps, Azure Functions, App Services, Key Vault)
Strong attention to detail and ability to effectively manage and prioritize several tasks or projects concurrently
Excellent communication skills with the ability to translate technical concepts for non‑technical audiences
Ability to successfully attain and maintain a Federal Public Trust background investigation, including U.S. citizenship
Preferred
Recent federal digital services experience strongly preferred
Experience with Dynamics 365 Customer Service modules, Omnichannel, and Power Platform (Power Automate, Power Apps)
Knowledge of security and compliance standards relevant to federal digital services (e.g., FedRAMP, FISMA) and data governance best practices
Certifications such as Microsoft Power Platform or Dynamics 365 (e.g., PL‑200, MB‑200) are a plus
Benefits
Premier health, dental, and vision insurance plans
401K matching
Unlimited paid time off
Paid personal and volunteer leave
13 paid holidays
15 weeks paid parental leave
Professional development stipend & tuition reimbursement
Macbook Pro laptop & tech accessories
Bring Your Own Device (BYOD) stipend for mobile device
Employee Assistance Program (EAP)
Supportive & collaborative culture
Flexible working hours
Pre-tax transportation options for commuting to our office in Washington, DC
Lunches and snacks
Company
Inroads
Inroads applies data, analytics, technology, research, and content development to co-create services and programs that are personalized, relevant, and engaging for the communities who rely on them.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase