Neighborly® · 12 hours ago
Help Desk Support Agent
Waco, TX
Full-time
Hybrid
New Grad, Entry LevelNeighborly is a hub of service brands that connects customers to local experts for home and business services. The Help Desk Support Agent will provide first-level support for franchise-facing technology, assisting customers with product training and resolving support requests.
ConsultingProfessional ServicesBusiness DevelopmentFranchiseManagement ConsultingService Industry
Responsibilities
Support all internal and external customers with product training, knowledge and expertise
Respond to support requests via phone, email or chat
Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system
Insure that issues are resolved in a timely manner in accordance with SLA
Assist with testing and/or documentation of new products or enhancements
Qualification
Required
Customer Service
General knowledge of Windows Environments (Windows 10 or newer)
General knowledge of Web browsers (Google Chrome, Microsoft Edge) and their basic settings/options
Strong computer literacy skills with an emphasis on software knowledge and use
Diagnostic and analytical skills for software
Professional tone and phone/email presence, with clear communication ability
Ability to work well under pressure to meet required timelines
Proficiencies with time management
Sense of urgency; maintain a positive attitude
Service-oriented attitude
Detail-oriented
Patience
Active listening
Problem solving
Adaptability and ability to take direction
Critical thinking
Strong ability to multitask
Preferred
General knowledge of Intuit QuickBooks Online
General knowledge of ticketing systems and documentation
General knowledge of Point-of-Sale systems
Associates Degree
Benefits
Competitive Pay: Commensurate with experience
Financial Benefits: Equity and annual bonus opportunities
Company
Neighborly®
Since 1981, we’ve grown from a single home service brand into a network of more than 30 brands and 5,500 franchise locations across North America and Europe—serving millions of customers.
Founded in 1981
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-07-09Acquired
Leadership Team
Michael A Davis
Chief Executive Officer
Mike Bidwell
President and CEO
Recent News
2025-05-20
2023-10-16
Company data provided by crunchbase