ALTOUR · 7 hours ago
Sr. Business Analyst - Travel Technology
US-CA-Beverly Hills
Full-time
Onsite
Mid, Senior Level
$65K/yr - $106K/yr
3+ years expALTOUR, part of Internova Travel Group, is a leading collection of luxury travel agencies. The Business Analyst – Travel Technology will analyze and support mid-office technology and agent systems, acting as a liaison between business stakeholders and technical teams to enhance workflows and improve operational quality.
Travel
Responsibilities
Receive, review, and analyze service requests from internal departments including Sales, Finance, IT, Revenue Management, Reporting, Business Operations, and external clients
Elicit, document, and validate business requirements from key stakeholders for new system implementations, enhancements, and process improvements
Translate business needs into clear functional requirements, Statements of Work (SOW), process flows, use cases, and technical task lists
Analyze current-state workflows and systems, identify gaps, and define future-state solutions
Clearly communicate desired functionality versus existing system behavior to technical teams and vendors
Act as a subject matter expert for mid-office quality control systems and agent-facing applications
Provide second- and third-level support by analyzing system issues, identifying root causes, and recommending solutions
Collaborate with supplier partners (e.g., Concur Compleat, Booking Builder, MagnaTech, Sabre, Worldspan) on system enhancements, integrations, and issue resolution
Support testing efforts by developing test scenarios, validating system changes, and ensuring requirements are met prior to deployment
Manage and prioritize multiple concurrent projects across departments and systems
Track requirements, dependencies, risks, and delivery timelines to ensure on-time and high-quality execution
Participate in project planning, status reporting, and post-implementation reviews
Provide recommendations for optimizing automation, standardizing processes, and improving operational efficiency
Produce and maintain comprehensive documentation including requirements documents, process maps, system specifications, and user guides
Communicate project status, risks, and changes clearly and proactively to stakeholders
Facilitate and participate in meetings, workshops, and walkthroughs related to system functionality, integrations, and business processes
Qualification
Required
Bachelor's degree or equivalent professional experience
3–5 years of experience working with mid-office or quality control systems in the travel industry
Strong knowledge of QC systems; Mid Office COMPLEAT/GDSX experience preferred
Hands-on experience with GDS platforms, particularly Sabre and Worldspan
Understanding of online booking tools and end-to-end travel workflows
Ability to translate business requirements into technical and functional documentation
Familiarity with databases and SQL for data analysis and validation
Working knowledge of version control concepts
Exposure to XML standards, web services, and system integrations
Basic understanding of Java and working-level knowledge of VB.NET
Proficiency in Microsoft Office applications
Benefits
Choice of two medical plans and two dental plans
Vision insurance
Flexible spending accounts (FSAs)
Company-paid life insurance and AD&D
Optional additional life insurance and AD&D
Disability insurance
Paid parental leave
Paid time off
401k Plan with company match
Discounted employee travel options
Access to LinkedIn Learning webinars and courses
Discounted pet insurance and auto, home, & renters insurance
Company
ALTOUR
ALTOUR is an Travel Management Company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lee Thomas
Chief Operating Officer | President Business Travel
Lisa Morris
Founder and President- Road Concierge an ALTOUR company
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