Pearson · 21 hours ago
Test Administrator (Muntinlupa City, PH) (22751)
Philadelphia, PA
Full-time
Onsite
Entry Level
1+ years expPearson is a leading company in lifelong learning, dedicated to helping individuals realize their potential through education. The Test Administrator role involves managing testing operations at assigned centers, ensuring high-quality service and adherence to operational policies. Responsibilities include administering tests, providing customer service, and maintaining equipment and testing environments.
EducationDigital MediaBooksEdTechHigher Education
Responsibilities
Operational Administration
Assure equipment is operational and test stations are free of extraneous materials
Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
Communicate and work with VSS technical support to investigate and fix technical issues
Test Center cleaning if applicable
Customer Service
Review test roster and prepare accordingly for candidates including special accommodation preparation
Check in candidates and verify identifications
Explain the test process briefly
Help candidates to place all personal belongings in a personal locker
Escort examinee to assigned test station
Help the examinee begin the tutorial/test
Answer any questions before the timed portion of the test begins
Monitor examinees
Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
Print the test results after the candidate completes the test
Quality Assurance and Continuous Improvement
Ensure the adherence to the Pearson Professional Center quality and security measures
Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared
Qualification
Required
One year customer service experience required
Experience with Microsoft Office and Windows applications required
Customer service skills required
Strong written and oral communication skills
Ability to communicate both technical and functional
Ability to work independently
Effective time management skills
Ability to handle a reasonable amount of stress
Strong attention to detail
Problem solving skills
Alertness and courage
Ethics and trust
Knowledge in operating a computer, fax, and other office equipment
Annual Pearson Professional Centers certification for Test Administrator required
Must pass re-certification annually
Preferred
Exposure in a testing environment strongly preferred
Company
Pearson
Pearson operates as a media and education company that offers a wide range of services to its customers.
10001+ employees
H1B Sponsorship
Pearson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1969-08-13IPO
Leadership Team
Liav Even-Chen
Chief Financial Officer (Pearson Israel)
Kim England
Vice President, Digital Employee Experience and Community Engagement
Recent News
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