Delta Dallas · 14 hours ago
Information Technology Help Desk
Dallas, TX
Full-time
Onsite
Mid Level
4+ years expDelta Dallas is a well-established organization recognized for its professional environment and collaborative culture. They are seeking a Temporary IT Helpdesk Support Specialist to provide day-to-day technical support to internal employees and maintain efficient IT operations.
Human ResourcesService IndustryStaffing Agency
Hiring Manager
Allison Kostecki
Responsibilities
Provide Level 1 and Level 2 technical support to internal employees
Troubleshoot hardware, software, connectivity, and access-related issues
Manage and resolve help desk tickets using SolarWinds, Jira, or similar platforms
Set up employee equipment, user accounts, and system access for onboarding
Assist with password resets, login issues, printers, VPN access, and general technical support
Support onboarding and offboarding from an IT equipment and access perspective
Document solutions, updates, and procedures within the ticketing system
Deliver timely, professional technical support with a strong customer service approach
Qualification
Required
Minimum four years of help desk or IT support experience, preferably within a Microsoft environment
Experience working with ticketing systems such as SolarWinds, Jira, or comparable platforms
Strong troubleshooting and problem-solving skills across hardware, software, and access issues
Ability to prioritize requests effectively in a fast-paced professional environment
Excellent written and verbal communication skills with a service-oriented mindset
Company
Delta Dallas
Delta Dallas is a full-service staffing agency that provides talent acquisition solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Don Crawford
CEO
Dana Lee, CSC
Partner, Senior Recruiter
Company data provided by crunchbase