Sunrise Systems, Inc. · 15 hours ago
Identity Management Administrator
Concord, NH
Full-time
Hybrid
Mid Level
4+ years expSunrise Systems, Inc. is seeking an experienced IT professional for the role of Identity Management Administrator. The primary focus of this position is on identity and access management, requiring expertise in Microsoft Active Directory, Azure Active Directory, and troubleshooting network access.
Information Technology & Services
Responsibilities
Creates and maintains user identities; allocates enterprise licenses, administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements
Administers and troubleshoots secure user access to email resources and collaboration platforms for Executive Branch agencies; includes managing email accounts, distribution lists, and other shared mail resources; provides second tier support
Works with and creates PowerShell scripts to provide efficiencies for and optimization of identity management processes
Provides file recovery with Volume Shadow Services and current file backup software. Provides guidance for user self-service of cloud file and email recovery
Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards. Contributes ideas for process and workflow improvement
Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed
Partners with technicians from other Client divisions and bureaus to provide support and solutions
Follows all established Client and State policies, standards, and procedures
Qualification
Required
Experience with Microsoft Active Directory
Experience with Azure Active Directory
Experience with Microsoft Exchange
Experience with PowerShell
Experience with M365 Cloud solutions
Experience with identity/permissions management
Experience with troubleshooting network access
Account builds
Processing data access requests
Managing tickets
Supporting basic email problems
Managing group memberships
Creating and maintaining user identities
Allocating enterprise licenses
Administering secure user access to AD and Azure secured shared resources
Ensuring access compliance with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements
Administering and troubleshooting secure user access to email resources and collaboration platforms
Managing email accounts, distribution lists, and other shared mail resources
Providing second tier support
Working with and creating PowerShell scripts
Providing file recovery with Volume Shadow Services and current file backup software
Providing guidance for user self-service of cloud file and email recovery
Developing, maintaining, and following documentation related to MCS processes, procedures, and standards
Monitoring and analyzing Help Desk requests
Performing initial triage, evaluation, second tier resolution, or transferring requests to a senior level technician as needed
Partnering with technicians from other Client divisions and bureaus to provide support and solutions
Following all established Client and State policies, standards, and procedures
Exceptional communication skills required as candidate will heavily interact with technical team and end users for support issues
Preferred
Networking - DNS, DHCP, IP protocols, troubleshooting access to network resources as it relates to connectivity
File Access and Recovery - Experience recovering files with VSS and recovering files from backup
Information Security
Documentation Proficiency
Company
Sunrise Systems, Inc.
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
501-1000 employees
H1B Sponsorship
Sunrise Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
Company data provided by crunchbase