Sequence · 12 hours ago
Customer Success Manager
New York, NY
Full-time
Onsite
Entry, Mid Level
2+ years expSequence is an innovative company that builds an AI-powered revenue platform for modern finance teams. They are seeking a Founding Customer Success Manager to manage the customer implementation lifecycle, develop global strategies for external partners, and scale the onboarding process.
SoftwareB2B
Responsibilities
Manage the customer implementation lifecycle from signature to go-live
Translate complex customer pricing models into the Sequence data model
Work closely with our GTM team on upsell and renewal opportunities
Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday
Build the playbook and scale our onboarding and product specialist team right next to our C-level team
Qualification
Required
2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment
Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects
Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity
Strong communications skills and attention to detail
Comfortable communicating and building relationships with technical and non-technical stakeholders
Company
Sequence
Sequence streamlines the quote to cash process for modern B2B teams.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$42.69MKey Investors
645 VenturesAndreessen Horowitz
2025-12-16Series A· $20M
2021-01-20Seed· $22.69M
Recent News
Blissgrowth
2024-01-18
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