USAA · 10 hours ago
Director, Digital/Technical Product Management - Transformation & Ventures
Phoenix, AZ
Full-time
Onsite
Senior Level, Lead/Staff
$143K/yr - $274K/yr
8+ years expUSAA is dedicated to empowering its members to achieve financial security through competitive products and exceptional service. The Director of Digital/Technical Product Management will drive strategy and technical execution across digital channels, focusing on modern distribution capabilities and team development to enhance product offerings.
FinanceBankingProperty & Casualty InsuranceVenture CapitalFinancial ServicesInsurance
No H1B
Responsibilities
Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives
Manages day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery
Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or 'vertical' market
Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps
Applies product management expertise in state-of-the-art digital and technology domains
Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions
Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs
Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions
Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders
Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing
3 years of direct team lead or leading matrixed or cross-functional teams
Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy
Solid business acumen combined with strong technical and customer experience foundations
Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards
Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment
Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods
Ability to excel in a dynamic environment with shifting priorities and a high degree of independence
Demonstrated people management skills
Preferred
Experience defining the product vision, strategy, and roadmap, ensuring alignment with overall business goals and market needs
Strong technical background, particularly in software development processes, methodologies, and platforms, to include knowledge of full-stack development, distributed systems, or specific technologies relevant to the company's products
Experience Leading and mentoring product managers and technical teams, fostering collaboration, and driving performance are critical
Proficient in agile development frameworks (e.g., Scrum, Kanban) and associated tools (e.g., JIRA, Trello
Strong analytical skills to assess product performance, market trends, and leverage data and metrics to guide investment decisions are important
Exceptional communication and interpersonal skills are vital for effectively collaborating with diverse teams, including senior leadership
A history of successfully launching and managing technology or digital products
Understanding of Artificial Intelligence concepts, capabilities, and potential applications within product development and business process automation. This is crucial for leveraging AI to enhance the Agent Desktop, work tools and automate processes
Experience with distributions technologies to include embedded distribution capabilities
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-05
Company data provided by crunchbase