Stage 4 Solutions · 18 hours ago
Senior Content Strategist – Security Content Ecosystem (Remote)
United States
Contract
Remote
Senior Level
$85/hr - $89.97/hr
7+ years expStage 4 Solutions is a global B2B high-tech company seeking a Senior Content Strategist to manage their security content ecosystem. The role involves optimizing content for AI use, ensuring messaging consistency across various security assets, and developing metrics to measure content effectiveness.
ConsultingAdvertisingMarketingManagement Consulting
Responsibilities
Support the Security Training and Resources team in their mission to provide quality, strategically relevant security content to equip ServiceNow's partners, employees, and customers
Design, implement, and maintain the knowledge ecosystem optimized for AI usage, including minimizing duplication and ensuring consistent messaging, taxonomy, and tagging strategies
Ensure ecosystem efficiency and consistency so content can be reliably managed without requiring a subject matter expert to review every change to every asset
Design and maintain systems for how content updates cascade across formats (white papers, training, Q&A, videos, customer-facing delivery channels)
Map dependencies between content types so the team understands downstream impacts before making changes
Ensure messaging consistency across 50+ security assets and ~600 Q&A pairs, resolve conflicts, and proactively identify areas of opportunity
Serve as the single point of accountability for strategic consistency and AI optimization across the entire STAR Team security content portfolio
Identify redundancies, consolidation opportunities, and content that can be retired to reduce maintenance burden
Design systems that minimize rework when source information changes
Develop metrics to measure content effectiveness and business impact
Produce regular reporting on content health across the security portfolio
Use data to recommend where the team should invest or divest content resources
Identify content gaps and metrics anomalies; recommend solutions
Build and maintain AI toolkits, prompt libraries, templates, and quality standards that enable subject matter experts to self-serve effectively while maintaining quality
Create an enablement infrastructure that lets SMEs produce appropriate quality content quickly with clear escalation paths
Own, maintain, improve, and document SME enablement processes
Work closely with Technical Writers, Instructional Designers, Knowledge Managers, and Editors to implement strategic recommendations
Provide prioritization guidance, connect cross-functional dots, and ensure individual content decisions align with ecosystem-level strategy
Oversee user-facing content delivery channels to ensure they are current, navigable, and effective
Make recommendations for improvements to content discoverability and presentation
Qualification
Required
7+ years in content strategy, content operations, knowledge management, or a similar role demonstrating ecosystem-level thinking
Demonstrated experience using AI tools in content workflows and in building enablement resources
Experience with analytics and business intelligence tools; ability to design metrics frameworks that translate data into actionable recommendations and prove value
Proven ability to influence without authority and achieve results by working through content creators, subject matter experts, and stakeholders rather than by direct execution
Proficient in Microsoft Office suite: Word, Excel, Outlook, PowerPoint, SharePoint, Teams
Preferred
Bachelor's degree in communications, information science, business, journalism, or a related field (or equivalent work experience considered)
Industry experience relevant to cloud security, compliance, or other technical fields
Experience managing content and knowledge delivery platforms
Benefits
Health benefits
401K
Company
Stage 4 Solutions
Stage 4 Solutions is a management consulting firm that provides marketing solutions services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Niti Agrawal
CEO and Founder
Recent News
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