Kids Empire · 19 hours ago
Director of Operations (West Coast)
Kids Empire USA
Full-time
Onsite
Director/Executive
$100K/yr - $100K/yr
10+ years expKids Empire is a company focused on providing a fun and clean experience for guests in a safe environment. They are seeking an experienced Director of Operations to oversee regional and district managers, develop operational plans, and ensure efficiency and productivity across the organization.
Family & CareMedia and EntertainmentChildrenOutdoors
Responsibilities
Directly oversee Regional Managers, District managers, and all operational support roles
Collaborate with multi-unit management teams to develop performance goals and long-term operational plans
Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
Set strategic goals for operational efficiency and increased productivity
Analyze current operational processes and performance, recommending solutions for improvement where necessary
Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
Supervise and support the day-to-day operations of multiple unit management teams
Conduct regular market tours to assess performance and address operational issues
Develop and implement strategies to achieve revenue and profit targets for all markets collectively
Conduct performance evaluations and implement improvement plans as needed
Foster effective communication channels between Parks and the Support Center
Monitor day-to-day operations to ensure compliance with safety regulations, company policies, and quality standards
Manages and conducts park assessments for all markets assigned
Conduct interviews, hire and maintain all leadership potions
Implement strategies to enhance customer satisfaction and loyalty
Ensure that all rides and facilities are properly maintained and meet safety standards
Implement safety protocols and conduct regular safety audits
Coordinate with maintenance teams to address any issues promptly
Manage all purchases of supplies, merch, food, and beverages for all markets
Conduct audits and participate in investigations alongside other departments
Address customer complaints and concerns promptly and professionally
Qualification
Required
Reside in the west coast is a must
Ten or more years in a senior leadership role in a field related to our industry
Masterful organizational, communication, and leadership skills, backed by previous professional success
Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
Proven ability to plan and manage operational processes for maximum efficiency and productivity
Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
Strong working knowledge of industry regulations and legal guidelines
Bachelor's degree (or equivalent) in business administration or related field
Experience in developing budgets and business plans
Superior negotiation skills for both internal and external purposes
Strong working knowledge of data analysis and performance metrics, using business management software
Proven experience in a multi-market role
Strong understanding of operations, financial management, and customer service
Good communication skills, customer service skills, and strong conflict-resolution skills
Leadership skills
Benefits
Medical/Dental/Vision
PTO
Life Insurance, Voluntary Accident and Hospital policies
Recreational Discounts
Pet Insurance
401k
Employee Discount
Company
Kids Empire
Kids Empire is an entertainment center offering sliding, bouncing, crawling, and empire snacks for children.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Haim Elbaz
Founder & CEO
Andre Ho
Chief Product Officer
Recent News
2025-09-01
2025-05-07
Dayton Daily News
2024-04-08
Company data provided by crunchbase