Empyrean · 1 day ago
CLIENT EXPERIENCE ANALYST
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expEmpyrean is a company focused on enhancing client experience through data-driven insights. The Client Experience Analyst will support the client experience strategy by building and executing insights that improve decision-making and reporting across the organization and its clients.
LegalWellnessSoftwareHuman ResourcesComplianceEmployee Benefits
Responsibilities
Build, maintain, and execute client data insights reporting, supporting the delivery of actionable analysis to internal teams and clients
Support the reporting needs of the broader CXT team, including development of recurring reports and ad-hoc requests
Create and track survey detail, including development of custom surveys and analysis of survey results
Enhance AE election analysis reporting, providing deeper insights into enrollment patterns and opportunities
Audit high level client data to ensure accuracy, integrity, and consistency across reporting deliverables
Contribute to CXT forecasting and planning by producing reports and analyses to support the broader teams goals and initiatives
Streamline queries and improve reporting processes to increase efficiency and accuracy
Collaborate with internal partners to design and build Tableau dashboards; support exploratory work on Power BI
Translate complex data into clear, actionable insights that support strategic initiatives and client engagement
Partner with internal stakeholders to ensure reporting and insights align with departmental goals and client needs
Qualification
Required
Strong analytical and problem-solving skills with the ability to translate data into actionable insights
Proficiency in SQL and data query tools, with experience streamlining and optimizing reporting queries
Hands-on experience with visualization tools (Tableau preferred; Power BI a plus)
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Excellent written and verbal communication skills; able to clearly present findings to technical and non-technical audiences
Demonstrated attention to detail, accuracy, and data integrity
Collaborative team player with the ability to build trust and alignment across cross-functional teams
Curiosity and initiative to identify opportunities for process improvement and reporting innovation
2–4 years of experience in data analysis, reporting, or related role, preferably in benefits administration, HR technology, or client services
Bachelor's degree in Business, Analytics, Information Systems, or a related field
Proven experience supporting cross-functional teams with reporting and data insights
Preferred
Experience with survey tools and analysis preferred
Familiarity with employee benefits plan design and enrollment data a plus
Company
Empyrean
Established in 2006, Empyrean is a leading technology SaaS company empowering organizations with innovative technology and a service-first approach that accelerates employers’ benefits and employee retention strategies.
501-1000 employees
H1B Sponsorship
Empyrean has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2022 (1)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$52.99MKey Investors
FTV Capital
2019-11-25Acquired
2015-04-10Series Unknown· $10M
2013-02-27Series Unknown· $41.19M
Leadership Team
Kelly Clark
Chief Information & Technology Officer
Recent News
2024-01-20
Company data provided by crunchbase