loanDepot · 16 hours ago
Retail Processing Manager
Houston, Texas
Full-time
Onsite
Mid, Senior Level
6+ years exploanDepot is a digital commerce company committed to serving its customers throughout the home ownership journey. The Retail Processing Manager is responsible for managing the loan processing team, ensuring quality and efficiency in operations, and providing guidance to staff while meeting organizational standards.
LendingFinanceReal EstateBankingFinancial ServicesMortgage
Responsibilities
Responsible for pipeline management, including quality and compliance oversight. Ensures all processes follow organizational standards and maintains all SLAs
Reviews daily reporting to monitor production and key attributes and metrics. Monitors quality and timeliness of processing workflow
Conducts weekly pipeline reviews with each Processor --discussing status, outstanding items, focusing on lock expiration, purchase contingency and closing dates, and key customer contact milestones
Meets with team once per week to discuss key agenda items, and leads team huddles, as needed. Holds staff accountable to service and performance SLAs
Provides coaching and feedback to improve the flow, cycle time, product knowledge/condition requirements, and problem-resolution
Identifies opportunities to continue to meet and exceed monthly individual goals. Implements process changes and assists in training new hires
Assists Sales Team and Sales Managers on escalated files. Assists in problem-resolution and interacts with the customer as needed. Works with management and peers to provide a timely resolution to all parties
Engages network of partners and peers to resolve problems (Sales, UW, Closing, Settlement, Quality, etc.)
Mentors Team Lead to work together to manage daily responsibilities, foster a teamwork environment, collaborate on initiatives, daily support, and partnership with Sales
Supports leadership within the organization on all matters related to loan processing
Maintains timely closings by setting clear expectations, efficiently directing team, and identifying areas for process improvements
Keeps current on new product offerings and educates team when applicable
Performs other duties and projects as assigned
Qualification
Required
Bachelor's Degree preferred and a minimum of six (6) + years' experience in loan processing
Minimum two (2) + years of management experience preferred
Experience and knowledge of all product types required
Automated Underwriting Systems experience required
Benefits
Comprehensive benefits package including Medical/Dental/Vision.
Wellness program to support both mental and physical health.
Generous paid time off for both exempt and non-exempt positions.
Company
loanDepot
loanDepot is an independent retail mortgage lender that provides residential loans, refinance loans, and personal loan products nationwide.
1001-5000 employees
H1B Sponsorship
loanDepot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (7)
2023 (20)
2022 (49)
2021 (39)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$831.95MKey Investors
Parthenon Capital Partners
2025-08-19Post Ipo Debt· $150M
2025-06-02Post Ipo Debt· $200M
2024-09-30Post Ipo Debt· $300M
Leadership Team
David Smith
VP of National VA Lending
Jeffrey Wilkish
Regional Vice President
Recent News
Orange County Business Journal
2026-01-24
Orange County Business Journal
2026-01-22
2026-01-16
Company data provided by crunchbase