Unthread · 14 hours ago
AI Application Engineer
New York, NY
Full-time
Hybrid
Senior Level
$150K/yr - $200K/yr
6+ years expUnthread is a company focused on innovating customer support through AI-powered solutions integrated with Slack. As an AI Application Engineer, you will take ownership of full-stack features, enhancing AI capabilities and driving product development to meet the needs of a growing customer base.
Artificial Intelligence (AI)Customer ServiceSaaSSoftware
Responsibilities
Take full ownership of high-impact, full-stack features, from ideation to deployment—whether you’re automating workflows, fine-tuning our AI capabilities, or boosting performance for high-demand clients
Lead conversations on architectural decisions as we scale, improving the performance and reliability of both customer-facing systems and internal operational workflows
Work closely with the CTO and technical team to drive product development
Engage in hands-on problem-solving across both back-end and front-end environments, enhancing a robust, user-first platform
Qualification
Required
You've shipped software at scale for at least 6 years, with deep experience in delivering solutions to real users with diverse needs
You're proficient with Node.js and comfortable with Typescript. You have experience working across both back-end and front-end frameworks—we use Angular, but experience with any modern front-end framework is welcome
You have expertise in scalable system design. You've worked with technologies like GCP, Postgres, and microservices in production environments
You're excited by AI. You see it as more than hype and are eager to apply real-world AI solutions (we use OpenAI) to help teams streamline their processes
You thrive in environments where collaboration and feedback matter, and you're comfortable engaging in constructive discussions to reach the best outcomes
Preferred
Experience working with Slack-based tools or other real-time collaboration platforms
Familiarity with enterprise support systems or internal toolsets (HR, IT, etc.)
Experience deploying AI-driven solutions in production, particularly for automation or workflow improvements
Benefits
Competitive salary plus meaningful equity—you’ll have a genuine stake in what we’re building.
Generous PTO and flexibility—we prioritize outcomes over the number of hours worked.
Health, dental, and vision coverage—we take care of you and your loved ones.
A chance to shape the future of support, in an industry that’s long overdue for disruption.
Company
Unthread
Unthread is an AI-powered customer support platform built into Slack.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$3.5MKey Investors
Bling Capital,Moxxie VenturesY Combinator
2024-08-09Seed· $3M
2022-08-22Pre Seed· $0.5M
Leadership Team
Tom Bachant
Co-founder, CEO
Jake McCloskey
Co-founder, CTO
Recent News
Morningstar.com
2025-09-09
Company data provided by crunchbase